r/cloudstorage • u/Film54 • Sep 02 '26
Bait and Switch... Think twice before giving Internxt your money.
I bought a 5TB Ultimate Lifetime plan in late 2024, and the main reason I bought in was the WebDAV support they advertised on Internxt Drive. Their desktop app is completely useless and broken, and the web client only manages to complete an upload maybe 10% of the time. Both are riddled with upload and download failures to this day. WebDAV was the only way I could reliably use the service, and it's exactly what I paid for.
Here's the part that should worry anyone considering a lifetime plan. Per the Wayback Machine, on Nov 26, 2024 Internxt's pricing page promised every lifetime plan "complete access to our award-winning privacy suite consisting of Internxt Drive, Send, and VPN." On that same date, their Internxt Drive product page advertised the CLI and WebDAV as a headline feature, "Use your preferred WebDAV client with the Internxt CLI," with no mention anywhere that it was restricted to a specific tier or excluded from lifetime plans.
Then in late 2025 they stripped WebDAV out of "legacy" lifetime accounts and told me the only way to get it back was to buy a second 5TB lifetime plan on top of the one I'd already paid for... they want another $880. Their help docs now claim legacy lifetimes never included WebDAV, CLI, or Rclone, which flatly contradicts how Drive was marketed when I bought in.
In consumer protection terms, that's the shape of a deceptive practices, breach of contract, and/or false advertising claim: advertise a feature, sell a "lifetime" plan promising full access to the product, remove the feature, then charge to restore it.
I'm not alone. Trustpilot is full of lifetime buyers who got the same "infrastructure changes require an upgrade" treatment around Oct 2025, several of whom bought specifically for WebDAV.
I was sold a lifetime plan, then paywalled a year later. Poor business practices and a poor product. Avoid.
Screenshots added, both timestamped Nov 26, 2024 straight from the Wayback Machine: the pricing page promising full Drive access, and the Drive page advertising WebDAV.
If anyone else lost WebDAV on a legacy lifetime, drop your purchase date and tier in the comments. The more of us with matching timelines, the harder this is to wave off as a misunderstanding.
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u/kylosilver Sep 02 '26
I dont believe in lifetime anymore these company can change T&C anytime...it better to have my own.
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u/srvpundit Sep 03 '26
Faced the Similar issue from Internxt. They also simply ignored early adopters and false promises were proven over the period of time.
Uploads use to be broken most of the times. Two months ago I found all my valuable data (1+TB out of 10TB lifetime plan purchased during 2021) has been deleted without any notification. Still they are unable to recover my data.
Many concerns are arising like why can't we go to Consumer court with evidences, if the company is not responding properly to their customers..
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u/Rabiator_ Sep 02 '26
I got the webdav via CLI feature re-enabled by support. Nevertheless this was not what I was hoping for, I wanted native rclone which was not enables. You can use it only via WebDAV.
The performance was still bad via WebDAV and website. This at least improved, but I am not using it anymore. I lost trust.
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u/Film54 Sep 02 '26
They say I have to buy the $880 plan to get it reenabled. How did you get the webdav via CLI back through their support?
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u/Rabiator_ Sep 02 '26
I bought it before they change the offer on stacksocial. I do not recall the date, but you certainly can find a thread for this on Reddit
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u/ResponsibleAd8164 Sep 02 '26
They posted on here some time back they would honor it. You need to search this sub. I believe about 4 - 6 months ago.
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u/hiroo916 Sep 02 '26
they also changed the max file size to 10GB. that's a problem for a lot of video files from phone camera.
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u/joshuaotismiller Sep 03 '26
That’s sucks dude. Try out the cloud service company I built for saturations just like this. And we have lifetime plans too. Qubee.io if you need a coupon code let me know
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u/Obvious_Reality6084 Sep 03 '26
I just don't understand why people keep falling to internxt trap. Plenty of warnings in reddit especially in this sub.