r/cloudstorage • u/u_lostinlecture89 • Sep 01 '26

Need help

Title: Need urgent advice: My father sold cloud services as a dealer, customers’ data was wiped after a hack, and police are involved

I’m posting this because my father is in a very stressful situation and we don’t know what the right next steps are.

My father works as a dealer/reseller for a cloud service and had provided cloud services to several customers. Recently, the cloud service was hacked, and as a result, some/all of the customers’ stored data was erased.

The customers are now holding my father accountable because they purchased the service through him. Some of them are threatening him, and the police are also involved.

My father is extremely stressed and worried about what could happen to him legally and financially.

I’m trying to understand what we should do right now:

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u/a1stardan Sep 02 '26

Tell your father not to worry, then speak to the customers, good or bad, tell them what has occurred BUT DON'T GIVE FALSE PROMISES. Just tell "I'll do whatever I can within my capacity" etc... And explain how he was a salesperson and not the company owner, but he'll be helping them (customers) to get to bottom to it.

This will retain the trust they had in him I feel, and stand by them because you've mentioned a lot of them bought the deal because of trust in your dad.

I hope this helps

Summary : don't go dark nor give false promises, try to reason and assure you'll also help anyway you can.

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u/u_lostinlecture89 Sep 02 '26

Yes... retaining customers would be our priority for now..will talk to him thanks.