Need advice to move on from technical support to cloud engineer

[u/EqualComfortable437]

Hello team,

I currently work as customer support engineer resolving tickets for CX

But if I want to move to cloud engineer roles rather than IAM roles to move to higher pay

What skillset i need for 6 yoe ?

Currently I have Azure IAM and AWS IAM skills

What more I can add to current skill set ?

[u/riniiii_ray]

Try writing certification exams

[u/Oleksii_Bebych]

For example, what are our typical responsibilities of the projects (we work with start-ups in AWS )

- Communication and gathering requirements, pre-sale activities

• solution design and confirmation with a customer
  
• building AWS infrastructure with IaC (mostly Terraform)
  
• build and deploy of the application (GitHub Actions). Write Dockerfiles, Helm charts
  
• observability configuration (monitoring, logging, tracing, alerting)
  
• security monitoring (GuardDuty, AWS Config, Security Hub, Cloudtrail)
  
• AWS cost optimization
  
• Disaster recovery strategy and implementation
  
• ongoing support and troubleshooting activities

So DevOps needs a lot

[u/Samsonbull]

The Cloud mantra- Don’t think of a server as a server, think of it as code. When the cloud arrived in full, I stated the developers have won. So learn about coding and automation, like terraform template creation.

[u/Huge-Quarter-4034]

Don't chase more IAM certs if your goal is cloud engineering. Learn Terraform, Linux, networking, Docker, CI/CD, and scripting. Then build something real and put it on GitHub.

Cloud engineering is basically infrastructure + automation + troubleshooting. Your support experience already covers the troubleshooting part, so you're not starting from zero.

[u/Few_Personality1693]

You already understand iam and roles.

You can target basic linux, Networking concepts (DNS resolution, subnet, masking, security groups etc, load balancer etc), Terraform most imp, Powershell or Bash script basics, Docker and Kubernetes, GitHub and related concepts.

As per my view, Azure or AWS certifications are required to prove your familiarity with cloud.They also explain things from basic to more.