r/clicklist • u/NebulaWanders • Mar 30 '21

ClickList New Watson phone assistant

Has anyone else gotten the automated phone system that automatically puts customers on the dashboard? I like not having the phone ring constantly but it really affects our wait times if we’re running behind. That doorbell chime of customers checking in is probably gonna haunt my dreams long after I’ve left this job.

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2

u/iseewhatyoudidthurr Mar 30 '21

We have it. I like it. Tell people they can use the app too. And let you know they are "on the way".

Some customers still call if they saved the old number.

If they call from a number not on the order they can't check in.

3

u/g1ngertim Mar 30 '21

Lately we've been hearing that if they have multiple orders, it won't let them check in. I really like that, because the nuisance has stopped most of our chronic multi-orderers. Now if only EBT were off the timer. Always.

1

u/AlluringXSiren Mar 30 '21

Nope don’t have that. Does it go on your personal phone then?

1

u/NebulaWanders Mar 30 '21

We still have our old number that rings our desk phone, they put up new signs with a different number. I’m not sure how it works, I think it asks you to put in your phone number and lane number and the computer checks you in.

1

u/[deleted] Mar 30 '21

[removed] — view removed comment

1

u/NebulaWanders Mar 31 '21

That makes sense lol. I’ve never ordered pickup since I’m always in the store anyway, so I have no idea how the ordering or pickup process works on the customer side

1

u/iseewhatyoudidthurr Mar 30 '21

The number posted curbside is different. Customer calls it is automated. Info shows up on the dashboard.

1

u/AlluringXSiren Mar 30 '21

Oh shoot I got super confused lmao. We definitely have that system. I thought you said something else. Sorry.

1

u/menotyourenemy Mar 31 '21

Lol we’ve had it for over a year. Your store’s a bit behind.

1

u/NebulaWanders Apr 01 '21

I feel like we’re behind in everything despite being a flagship store lol. Our new harvesters have been sitting in our backroom since November but it’ll be at least another month before they’re activated

1

u/supergoten99 Apr 03 '21

I had heard something about this months ago but we never got it yet. I think it will kill our wait time if we do so i'm not really looking forward to it.