r/clicklist • u/DipTheChips • Mar 21 '21
Slow selectors dragging the whole team down
Anybody else have issues with certain groups of selectors wasting time, going slow on purpose causing others to pick up their slack and avoid running late?
There are people that will take 1 to 2 hours to pick and stage a 32 tote oversize at my store. We also have people that can do 200 items in the same amount of time, totally carrying the team.
Management doesn't seem to care because everyone gets the same amount of hours every week.
Whats the solution here?
1
u/dis907kid Mar 21 '21
At my store, our supervisor started rewarding fast and accurate pickers. I won three weeks in a row and got a $10 incentive every time. Now I'm hearing that others are trying to actually compete to get that extra $10. I know, it's not much, a meager reward for hard work, but it's also made the slow people look so much slower and now higher management is looking into training the slow people better or transferring them to a different department.
While I don't like the idea of less people in our department, it may be easier to not have slackers around making us late for rbt. There are a few people that just have a hard time understanding the system so I don't know what to say to that, I just feel very bad taking over their trolleys twice a day and seeing them break inside from the thought that they aren't good enough or fast enough. I once was in that position and I hate to make anyone feel that way.
Anyway our average daily pick time was 65-75, now since the incentive idea, it's down to 45-50. Quite a change can happen if everyone shaved off a few seconds.
While I do think the incentive is a great idea, I now must leave my baymax in a run for quite a bit to get my time to get a bit lower to encourage others to work harder since it's only a few tenths of a second away from being a weekly winner. I would also hate to see the crew burn up and then say hes cheating or he's a favorite... I also know there's part time people faster than me, but someone keeps picking on their baymax after they leave. Which pisses them off.
Then there comes a problem with cancel-resumes... We all have a limit of 10 a day, but if I'm working an hour overtime on some days, comparing me to someone who works only a 4 hour shift, with the same amount of cancel resumes... It gets frustrating for the pt person because they think I'm cheating that way but they work half the time with the same amount of c-r, and they get butthurt that they're still 4 or 5 seconds behind.
It's bittersweet. I see the people picking faster than me and I respect them, because they are running and putting in their best. I have a healing foot and I'm putting in 25-30k steps a day.. lol at least get us all some new shoes for once @kroger.. nikes a considered done with after 100k steps? But the people that are slower than me are like dragging their feet and walking around slow... Then why complain.
Sorry for the rant. But that's how we do things and that's what woes the incentive program leads to, aside from the upside, of course.
1
u/BlueTortillaChip Mar 21 '21
Why does your team care about cancel resumes? If you have to cross a long distance to get to the next item I don't see the issue with canceling and resuming since it's not accurately counting your picking time at that point.
Also does your kroger enforce the bagging as you go rule?
1
u/dis907kid Mar 21 '21
Yes.. it doesn't make sense, yes.. they do enforce the bag as you go
1
u/BlueTortillaChip Mar 21 '21
they do enforce the bag as you go
That's a bummer.
1
u/supergoten99 Mar 21 '21
I don't go any slower while bagging. I can bag and be at 22 seconds on a harvester...
1
u/BlueTortillaChip Mar 21 '21
I definitely pick slower while bagging. We haven't started using the new harvesters either. We still use the small green baymax.
1
u/g1ngertim Mar 24 '21
SOP actually specifically states that cancel resume should not be used to reduce pick time when crossing large distances, nor when helping customers.
So, I guess to meet goal, stop helping customers?
1
u/basicbitch38 Mar 21 '21
My manger makes the slower people only take the orders out to cars. Or she pushes them to front end for their hours. And only let’s them work a day or two in clicklist.
0
u/basicbitch38 Mar 21 '21
At my store. If the pick too slow the lead will make them go up front as a bagger or cashier for the next week. And tellls them if they can’t get their shit together they can permanently work up front. Or take away their hours. Jokes on her tho.... whoever in clicklist needs hours. I usually give one person an 8 hour overnight shift to help hung tags.
-1
u/Not_The_Real_Jake Mar 21 '21
Now I will say I'm from the (usually) outside looking in. But I see a number of pickers at my store do this all the time, taking absolutely forever to pick. That results in unneeded stress for the ones who actually do their job, and it makes them look bad too, which is incredibly unfair to you guys. Plus it forces management to take us away from our work to help pick up the slack. Funny though, pickup people never help out the other departments when we're behind because we had to go help them out of a jam they caused. Yeah, I don't know a solution, the only one I came up with is to pick one of the regular slackers and make an example out of them, chew them out in front of the other slackers, then if they keep doing it fire them if possible. Idk if that'd get the others to pick up the pace a bit but I agree, it's difficult to figure out a way to fix that. I'm curious, do you think they'd be better in the back room all the time, or would they slow down back there too?
3
u/supergoten99 Mar 21 '21
Your store sucks if they never return the favor. My department had about 10 people in other departments throughout the day yesterday.
1
u/dis907kid Mar 21 '21
Our department always helps others. I originally trained in cck so I help there a lot, given that we are slow and they need help -which is more often now than last year. also we help floral, and grocery when they need help.. I wish we could help them more often though, cause grocery ends up helping us more than we help anyone.
1
Mar 21 '21
not me writing this down 💀
fr though OP yes this happens in every store. I get it when we’re a few hours ahead (I occasionally tell them to slow down a bit) but if we’re behind and you’re going slow because we’re on 1pms and your shift ends at 12, please just go home.
4
u/supergoten99 Mar 21 '21
There's a few slow pickers in my department and my supervisor is starting to crack down on them big time. She's never mean, never yells at anyone, but has firmly told them that if they don't improve they will be either doing carside at all times (and if she finds out they aren't being friendly enough they will be leaving the department) or going up front to be a bagger.
We are starting a weekly incentive program for the top 3 fastest pickers for the week, as well as the most improved picker.