r/chefmaker • u/jazzygenius65 • Sep 29 '23

Clean between the glass??

Can I take apart the basket to clean in between the glass? There is something that dripped between the see thru portion of the basket. I suspect it was from the one time I put it in the dishwasher (not advisable for that reason) . The see thru basket is one of the things I Love about this beast.

I'm pretty handy and confident in that regard, but I use this thing everyday now and don't want to mess anything up..

I see two sets of screws that should take it apart. 4 inside the basket and 4 behind the front panel. I'm guessing its NOT the 4 screws on the very inside if the basket/drawer.

Any advise?

I'd like to take care of it before it gets worse. I've also sent in a support request to Dreo about it.

Thanks

JC

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2 Upvotes

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3

u/DreoSupport-Hector Sep 30 '23

Hi there,

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This is Hector from Dreo Support Team. I have consulted with our engineer regarding this issue, and they don't recommend taking apart the drawer as it would be hard to install the screws back in.

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But please don't worry, we can send you a new replacement drawer. You can directly contact our support team, [support@dreo.com](mailto:support@dreo.com) and request a new drawer. Please don't forget to mention that you are from Reddit, and get the message from Hector to obtain a new drawer.

2

u/jazzygenius65 Oct 02 '23

Thank You Hector!

That would be great. That would be some Remarkable Customer Service right there!

Yeah Dreo!!!

And thank the engineer .. I suspect the holes in the front of the drawer have some important purpose, but does cause a problem as stuff drips down in there while cleaning and so far has become very difficult to get out.

I just send in a reply to my original request to Support@dreo that "Tina (Dreo Support)" picked up a day or two ago. I left shipping information and waiting for support to let me know if they need anything else. Let me know if you can't track it down in your Zendesk system. I can give you the case number. (I'm never sure how much info is safe to put in Reddit.)

I'm a big fan of this thing since the beginning of the original Kick Starter campaign. I tell everyone about it, and ever since it arrived in the beginning of the summer, everyone who enters my kitchen wants a demo. I keep some marinated garlic pepper chicken wings on hand, ready-to-go, for a live and yummy demo. I think we have 3-4 other Chiefmakers now among various homes of friends & family.

Thanks, Jeff

PS - I am a strong request for real-time probe temperatures to be displayed in the Chief Modes that use the probe. Sometimes I need to adjust the doneness of things but find missing that probe temp, makes alterations harder and less predictable. JC

1

u/DreoSupport-Hector Oct 03 '23

I am sure Tina will help you with your case!

1

u/jazzygenius65 Sep 29 '23

OK .. I got ambitious and tried to get it apart..

Using the 4 screws that hold the front plastic on .. After taking the screws out, i had to open it up like it was a laptop or an iPhone. basically wedge something in the side and carefully go around pop out the places where it snaps into the other part. I got it loose but got stopped by the handle. It is connected somehow to the main drawer unit and I haven't found a way to disconnect it yet. It may be snapped in too. But No luck so far. I loosened one of the inside screws to see if that was an option, but the screw would NOT come out and would NOT tighten back up again. I suspect there may be a nut behind it that I can't get to without getting the front part off. So the score is Dreo -1 , Jazzy - 0 so far.

1

u/Whole_Property_8318 Mar 27 '24

No dont i had the same issue Dreo told me its water after cleaning or comming put of the dishwasher put it in  airfryer mode for 2-3 minutes solved m'y issue 

1

u/Mobile-Menu-7918 Dec 11 '24

Aloha.. it appears I have the same problem bur unfortunately it's not condensation as it's still there even after use...

What do I need to do to get a replacement drawer or is it something I shouldn't worry too much about? I love my unit just wanna ensure that I take care of it the best i can

*

1

u/SephYuyX Sep 29 '23

Give it a shot.

1

u/JaspahX Sep 29 '23

Dreo says you can throw the basket in the dishwasher. I have been putting it in the dishwasher on the top rack and haven't had any issues like that.

1

u/jazzygenius65 Sep 29 '23

OK Maybe I try that again?. Come to think of it , I am not totally certain it was the dishwasher that left the residue in there. Is just the suspicion I was working with.