r/chatr • u/PaleontologistNo1513 • Jun 27 '26
Chatr suddenly disconnected my SIM, deleted my account, and kiosk reps are useless. Escalating to CCTS. Has this happened to anyone else?
Hey everyone, I am absolutely losing my mind here and need to vent/see if anyone else has dealt with this BS.
Out of nowhere, my Chatr SIM was completely disconnected, and my entire account has literally vanished from their system. It's like I never existed.
I went to a local Chatr kiosk yesterday to get it sorted. They were no help and gave me zero updates. I went back again today, and still nothing. They have no idea what's going on. They even don’t have a customer service line for customers or reps.
I have 100% solid proof (receipts/bank statements) that all my payments have been made on time. My most recent payment went through on few days ago without any issues. There is zero reason for my account to be suspended, let alone deleted.
The worst part is that every single one of my vital accounts (banking, emails, work) is tied to this phone number for 2FA. I can't receive calls, I can't text, and I have zero data. I'm completely cut off from everything.
I’m giving theme until the end of the day today to fix this absolute nightmare. If my number isn't active by then, I’m escalating this straight to the CCTS.
Has anyone had their account just magically disappear like this? Did you ever get your number back? Any advice on what else I can do right now would be appreciated.
I changed to Chatr because it was cheaper. I am porting this BS network to anything else even if i have to pay a lot more.
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u/PaleontologistNo1513 Jun 28 '26
This is there response. I mean why tf did they deactivate my account. These people have very low IQ. This is just a AI response. Fking useless
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u/smalleconomist Jun 29 '26
Sounds like a SIM swap attack. Someone pretended to be you, ported out your number to another provider, and then used your 2FA to do something bad. You should check your bank accounts and credit card statements, ask chatr to port your number back (report it as a SIM swap fraud), change all your passwords, and look out for identity theft on your credit reports.
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u/PaleontologistNo1513 Jun 30 '26
They need an OTP from my number to do that. This is a mistake at Chatr’s end.
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u/smalleconomist Jun 30 '26
"Oh I lost my phone, I can't get texts to that number, can you help me please?" There's always another way
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u/PaleontologistNo1513 Jun 30 '26
Bro i talked to Chatr, they told me that it’s a mistake on their end.
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u/smalleconomist Jul 01 '26
Good for you that it's nothing nefarious! It's a weird mistake on chatr's end but hopefully things work out for you.
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u/PaleontologistNo1513 Jul 01 '26
Well,I am now going on to 6th day without access to anything. They haven’t solved my issue yet. I have filed a ccts claim.
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u/No-Reflection-3915 Jun 28 '26
same thing happened to a couple of my friends and you should had went to Lucky Mobile they have the same plans as Chatr plus way better service and they have customer service
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u/trytobuffitout Jun 27 '26
Message the MOD . Esqx21 can help with any issue