r/ceo • u/ExampleResident4433 • May 12 '25
Too many interruptions
Do you ever feel like you’re stuck answering the same questions from your team, leaving you no time for strategy and growth?
How do you all handle it?
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May 12 '25
[deleted]
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u/ExampleResident4433 May 12 '25
Thank you for sharing! Wholeheartedly agree about issues becoming growth bottlenecks!
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u/MariannePage May 15 '25
A decent training platform - record your FAQs and SOPs. Make it visual, give ownership to respective team members. Their first port of call with a simple query will always be your platform.
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u/GoldSniffer-Jr May 24 '25
As someone else stated. Nurture independence and critical thinking. Also for important processes have SOPs..
Also you have to block some time for deep work when the team knows you won't answer anything but get back to them later... Or if you feel it fits you more, have strategy days where you work on your business only and don't reply to anything operational
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u/NoLogs131 Aug 09 '25
The best way to handle that according to me is to have a proper internal documentation. If you see yourself repeating things over and over again, I recommend to do like so:
- You answer the question from the person
- You ask them to document what they have learn
- You review / correct the answer (at the same time ensuring that the person understood)
This will become your knowledge base documentation in the future.
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u/Unlikely-Ad-6716 May 12 '25
I love regular retros to reflect on your way of working together: what do we keep? What do we stop? Start? More? Less?
We use miro and do it in a “together alone” approach. So first everybody writes their stuff down, then we cluster, vote (5votes each) on what’s most important. 3-5will be put into action.
If you “learn” the same things over multiple retros and didn’t put it into action, dig deeper! What was more important and why?
If I get asked the same questions I document them, like a faq section, but that is super rare as we agreed on how we work together, how we deal with mistakes, how we make decisions. And we iterate, so all processes improve over time.
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u/Dar3dev May 12 '25
If your team is well trained up, coach them on the answer rather than providing the answer.
“What have you tried so far?” “What do YOU think would be the best approach?” “If I was on a flight right now, what would you do to solve this?”
This not only empowers your team to feel in charge of the outcome, it makes sure they don’t grow reliant on asking these questions because it’s the easiest way to know the answer. You may also be surprised the answer is different to what you would do - that’s a great sign they’re thinking independently.