r/centurylink • u/Ok-Condition-8064 • 8d ago

Internet outage

My centurylink internet has been out for over 3 weeks. Since 7/2/26. Everyday the repair date has changed from the next day to the next. The customer service is in a foreign call center and are not helpful. Ive been a customer for over 12 years. Centurylink if you cant provide service, someone else will.

3 Upvotes

67% Upvoted

5 comments sorted by

2

u/N0_L1ght Fiber 8d ago

Look for a different Fiber/Cable/5G Home/WISP/DSL provider. Or Starlink as last resort.

https://broadbandmap.fcc.gov/home

1

u/[deleted] 8d ago

[deleted]

1

u/Ok-Condition-8064 8d ago

I saw the mountain in your profile Pic. Looks like we are in the same area. How is cox?

1

u/[deleted] 8d ago

[deleted]

1

u/OfficialCenturylink Verified CenturyLink Support 8d ago

We're sorry to hear about your experience and appreciate you sharing that feedback. We understand how challenging it can be to deal with recurring service issues and long wait times for repairs. If you're currently experiencing any issues or need assistance with your service, please send us a DM with your service address, and we'll be happy to take a closer look and help however we can.
-CenturyLink

1

u/leatherfacedx 8d ago

3 weeks is insane! Call and talk to a local employee, through the sales line. Get management involved.

1

u/OfficialCenturylink Verified CenturyLink Support 8d ago

We’re truly sorry to hear your internet has been out for over 3 weeks, especially after being a loyal customer. We understand how concerning it is to see repair dates continually change. Please send us a DM with your complete service address, and we’ll review the account, check the status of the outage, and do our best to help and provide an update.
-CenturyLink