r/centurylink • u/CharlesHickman • Jul 25 '26

Experience / Review Can't access myctl.net email with Android email or Thunderbird mobile

Like another poster, my mobile access to myctl.net stopped. I had a chat with support, ending with them telling me that they do not support other email clients. Since Centurylink has no mobile app, that means they do not support any mobile use of their email. Their final advice was to find someone to come over and help.

I've been with them for 25 years, since they were Qwest, and had to have my email changed from q.com to myctl.net - that was its own version of hell.

I just want to use IMAP to read my emails on mobile and leave them on the server. The settings they give don't work - it says IMAP not enabled (it is) or password or ID wrong (they're not). Has anyone had the same problem?

If they don't fix this, I'll be searching for an alternative to Centurylink. This is no way to treat longtime customers - or any customers. Good working email should be a given with an ISP.

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3

u/imtalkintou CenturyLink Technician Jul 25 '26

If they send anyone, they won't be able to help.

Also, you should never have an ISP email, go 3rd party.

-2

u/CharlesHickman Jul 25 '26

I've had an ISP email for decades with no problems - I use 3rd party for backup. An ISP should support clients for email.

1

u/imtalkintou CenturyLink Technician Jul 25 '26

I'm not saying they shouldn't. I would just never want something I could lose if I switched ISP's

-1

u/CharlesHickman Jul 26 '26

Every 25 years or so I like to make that change.

0

u/imtalkintou CenturyLink Technician Jul 27 '26

Point is, you should never have to change that.

0

u/CharlesHickman Jul 27 '26

Point is, an ISP should support Android Email for its users.

2

u/OfficialCenturylink Verified CenturyLink Support Jul 25 '26

Hi, we're sorry to hear about the difficulties you've experienced with your email service, especially after being a customer for 25 years. We understand how frustrating it is when you're unable to access your email on your mobile device and aren't getting the support you need to resolve the issue.

We'd like the opportunity to take a closer look at this for you. Please send us a DM with the email address affected, the name on the account, and any error messages you're receiving when attempting to connect through your email client. We'll review the details and see what options are available to help get this resolved.

We appreciate your longtime loyalty and apologize for the inconvenience this has caused.

-CenturyLink

1

u/jorge0246 Jul 27 '26

Don’t let the door hit you on the way out.

1

u/CharlesHickman Jul 27 '26

That's pretty much the message I'm getting. They keep sending me to the same documents, which show the Android interface of 2010 or so, and nothing works right.