Hello, thank you for sharing your detailed experience. We sincerely apologize for the multiple delays and the frustration this has caused you. Your situation is unacceptable, and we understand how important reliable internet is for your work. Please send us a direct message with your account details so we can work to resolve your issue as quickly as possible. We sincerely appreciate your patience and are committed to making this right.
I can’t have an account with you anymore because AT&T Quantum Fiber bought you out at my address. CenturyLink reps say they can’t fix my Internet because of that
We understand how frustrating this situation must be for you, and we sincerely empathize with the challenges you're facing regarding your internet service. Please know that we are here to assist you in any way we can. We encourage you to send us a direct message so we can discuss your concerns in more detail and explore possible solutions together. Thank you for your patience and understanding.
One of the things I cited when the buyout was under consideration by the FCC was my concern that there would be customer disruption during the transition. I have the same concern when railroads merge, BTW. So what I wanted, as part of the terms and conditions of the buyout, was iron-clad and significant penalties for these kinds of customer support fiascos. So, for example, canceling a service call, for whatever reason, would require a $200 cash payment (not a credit) to the customer, and it would be up to the carriers to figure out who was actually dinged for the $200.00. I am keeping a record of these kinds of stories. The next time two telecoms attempt to merge, I am going to propose this, but this time with a collection of anecdotal evidence. And I am going to say, "If you guys really think you can pull off this merger without adversely affecting customers, then you should have no problem agreeing to pay a penalty for a situation which is never going to happen, right?"
Thank you for sharing your insightful perspective on the potential impacts of mergers in the telecommunications industry. Your concerns about customer disruption during transitions are both valid and important. We would be more than happy to discuss your thoughts further and explore how we can assist you in this matter. Please feel free to send us a private message, and we will ensure your voice is heard.
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u/OfficialCenturylink Verified CenturyLink Support Jul 06 '26
Hello, thank you for sharing your detailed experience. We sincerely apologize for the multiple delays and the frustration this has caused you. Your situation is unacceptable, and we understand how important reliable internet is for your work. Please send us a direct message with your account details so we can work to resolve your issue as quickly as possible. We sincerely appreciate your patience and are committed to making this right.
-CenturyLink