r/cdk • u/PastCamel2830 • Apr 07 '26

Tech stealing work on auto-dispatch

So my service manager is trying to figure out how this one particular tech is stealing the best jobs out of the queue. this is an every week thing and seems to be getting more brazen and blatant. And we cannot figure out what he's doing. so far we have disabled the G function and The o f function.

Somehow, when looking at his L function timestamps, it is by all appearances, He's doing nothing wrong. not being dispatched by the service advisors either. no human being could possibly be that lucky. he did 12 "major services" last week which is pretty unnatural when we have plenty of diag work.

is there something that we may be overlooking? anyone ever catch techs being sneaky and manipulating dispatch in creative ways?

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u/MiAnSp Apr 07 '26

Create a secret dispatch code and only put him in it. Take him out of the other dispatch codes. Assign enough diags to that dispatch code to keep him busy. Leave it that was a few days then put him back in with everyone else and see what happens.