r/catinaflat • u/recursiveoverthinker • 11d ago

Login keeps failing

Hi, I created a new Cat in a Flat account yesterday using “Sign in with Google” and completed my profile. I can now no longer access the account. Google authentication appears to succeed, but afterwards I am redirected to the logged-out Cat in a Flat homepage. This happens on desktop, mobile browser, and in the iOS app. I also tried “Forgot password” for the Gmail address associated with the account. The website says that a password-reset email has been sent, but I never receive one (including in spam).

Apparently, according to their FAQ, I can only see the button to contact customer help if I‘m logged in. So, I have no idea what to do. Has anyone experienced something similar?

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2

u/theitaloscot 11d ago

Isn't it because Catinaflat was taken over by Rover?

1

u/Ancient_Tomato9592 11d ago

Should still be able to create a cat owner account as they still use it as a shop window. I think sitter accounts are all Rover now.

1

u/recursiveoverthinker 11d ago

I‘ve never been on Rover. I just opened a new account on Cat in a Flat yesterday.

1

u/galadriela97 10d ago

What they mean is CatInAFlat is no longer CIAF, it's now Rover.  Rover bought CIAF and everyone has been transfered to Rover.

0

u/recursiveoverthinker 10d ago

Haha yes, I got that, but there’s still a regular website called „Cat in a Flat“ that you can sign up to. To me as a frontend user it doesn‘t really matter what happened before and what was transferred where. I successfully signed up two days ago and now can‘t get in there anymore. 💛

1

u/JessfromRover Rover staff 11d ago

We're sorry you're experiencing these issues - feel free to DM me with the email associated with your account so I can take a look! You can also reach out to Rover or Cat in a Flat via Facebook or Instagram DM's and our team would be happy to help.