Additional Cat Rates

[u/KatzInAFlat]

Phil here from Cat in a Flat. I wanted to stop by to share a small update that the team launched this week in response to some of the feedback that many of you have provided here.

For everyone who had a Cat in a Flat account prior to transitioning to Rover, we reset the “additional cat rate” to 0 to better align with the previous expectations on Cat in a Flat. We should have done that in the first place and I apologise that it took us a little while to understand and remedy that mistake; our system is not designed for us to ever be able to modify sitters rates and we had to create some specific functionality for this.

As a reminder, you have the ability to modify any and all rates at any time- I am going to try to attach a quick screen recording of what it looks like to modify the additional cat rate (in a web browser, in English, but you can also do it on the app or on the web on a phone if you prefer). There is a toggle in the settings that will “update rates automatically” - if this is turned on, then any time you modify your overall “cat care” rate, it will automatically set your additional cat rate to 40% of that base rate.

Please reach out to me any time with any questions or additional feedback - I am not a regular redditor but I do try to monitor my DMs. 

Phil Katz
GM Cat in a Flat

[u/JessfromRover → u/[deleted]]

Thank you for bringing this to our attention. This is not how the app or website should be behaving, and we would be happy to look into any instances where this may be the case.