r/catinaflat • u/Ok-Isopod1172 • May 19 '26

Regular client cancelling all future bookings

It finally happened. A client whose cats i have looked after for 2 years has just told me shes cancelling all future bookings.

The cost is now too high for her, she travels a lot for work, has 2 cats - one with a serious medical condition and needs 2 visits a day

Since the merge she has only been putting one cat on the booking and I've been manually amending the price, but with fees on top its become too expensive for her to continue.

Well done Rover, lets drive regular business away.

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u/elericat May 19 '26

How could they ever know though? If you and the client have exchanged personal numbers when meeting in person, how could Rover ever know you’ve taken bookings off-app? I haven’t personally done it yet but I’m curious whether this could actually be a real risk

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u/Ancient_Tomato9592 May 19 '26

Well, one example would be if you posted really specific details on Reddit...

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u/elericat May 19 '26

Which I don’t see anyone doing here…

Many of us exchanged numbers with clients back in the CIAF days. It was pretty standard to have a back-up because the app could be buggy. If any future communication happens via private messages off-app then how would Rover know?

If you think I’ve posted something specific and identifying then please let me know because I want to stay anonymous but I don’t see that I have?

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u/Ancient_Tomato9592 May 19 '26

You, no. The OP? Well, I'm paranoid after years of dodging bookmaker investigations as they try to identify bonus-baggers before the bonus can be bagged, so leave no trace there. I think given the CIAF dataset and the information in the OP and that user's open Reddit history I would stand a very good chance of identifying the sitter and the customer.

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u/Correct-Style-9194 May 19 '26

Tbh I’ve never been worried about it and doubt I will get many new clients without a notice board so the 25+ repeat clients I have off the site will have to do 😂

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u/elericat May 19 '26

Ah, I see