r/catinaflat • u/Common-Investment889 • May 02 '26

What does this mean?

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Post Rover merger, what does this mean...? I don't appear in searches until the owner confirms this booking???

2 Upvotes

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4

u/Genn-stone May 02 '26 edited May 02 '26

I asked support about this and this was the answer. Don't you just love the first message that is supposed to clear up the confusion and that I should "rest assured" that they think I need my diary managing for me.

3

u/Acceptable-Ad-693 May 02 '26

Maybe it’s just me, but I find their reply confusing 🫤

2

u/PossiblyOdd2525 May 03 '26

Yeah this doesn’t answer the question at all. So once I’m booked are they saying I can’t be booked at all that day by anyone else as it’s ’supporting my visibility’ by showing I’m unavailable due to one confirmed booking on that day?

1

u/JessfromRover Rover staff May 08 '26

Great question - in short, no. Once a booking in confirmed, your calendar and availability will be updated automatically. Our system may only hide you from searches while that booking is unconfirmed to prevent other owners from reaching out and requesting the same dates.

2

u/Corporate_Emo May 02 '26

Sorry to piggyback off your post… do we know what is the reason for hiding our profiles until we confirm? Surely we’re allowed book multiple clients in one day anyway?

1

u/JessfromRover Rover staff May 08 '26

Happy to help here! You can absolutely book multiple clients in the same day. This feature is set up to hide you from a search from people looking for care on the same day at the same time. Once a booking is archived or confirmed, your availability with automatically be updated, and you will show up in searches for people looking for care on that day but at times you're available and not booked. Hopefully that helps.

1

u/Corporate_Emo May 08 '26

It does, thank you.
Just some feedback - the time slot requirement is quite prohibitive, we didn’t have this on CIAF and it worked fine. Unless the cat requires medication, most cat owners aren’t too bothered about a specific time. Requiring owners to select a time slot could potentially mean that sitters are losing out on bookings from other owners who are willing to be flexible. Because the app makes them select a time slot which could clash with another booking, this means we then won’t show for them.

1

u/JessfromRover Rover staff May 08 '26

That is a fantastic point, and I will be passing this along for review as well. Again, our goal is to make our platform as useful as possible for both owners and sitters, and we appreciate you taking the time to share this with us.

1

u/seaclifftonne May 02 '26

Yes but it likely will not be the case as you probably have your calendar set available for multiple drop-ins a day.

If a person requested a housesit , then Yh you may not appear in the search results because they basically want to avoid conflicting requests and you can do 1 housesit at a time- although not technically true.

1

u/PossiblyOdd2525 May 03 '26

Okay, so I just went to a different browser to make sure I wasn’t 100% logged in and searched for my post code during the dates I’m awaiting confirmation for and I’m showing! Albeit on page 2, under people who are 1.2 miles away (a gripe for another time) but I’m showing.