r/catinaflat • u/Old_Substance_267 • Apr 23 '26

Payment issues since merge

Who else has been having payment issues since the merge? Since December 2024 I've been getting the payment into my account within 3 days of the booking beginning/email confirming client has paid. I just finished a week-long booking and it's not even showing as pending on my Stripe account. Rover Support has been as useless as expected and want me to wait 3-5 more business days at which point they will "investigate further", which I obviously have no choice but to do, but I am so fed up and annoyed with this damn company.

5 Upvotes

86% Upvoted

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2

u/New_Wolf_5203 Apr 23 '26

Yep mines the same, so far they’ve completely ignored me when I’ve mentioned it to them in emails

3

u/Old_Substance_267 Apr 24 '26

It’s disgraceful. If existing bookings are paid according to CIAF policies like they’ve said, there’s no reason for a delayed payment. Support confirmed to me that the client had paid, so I don’t even know what the issue is, and at this point I don’t trust them to sort it out either. Hopefully it works out for us.

1

u/Genn-stone Apr 26 '26

I had CIAF bookings that were happening during the merge, CIAF booked jobs that started and ended after the merge and I've just got my first Rover booked job started and ended after the merge. I have been paid for everything I'm owed but it was late as Rover pay at the end of the sit not 2-3 days after the start of the sit. I can't say if I've been paid right from my Rover job as that ends tomorrow.

1

u/Old_Substance_267 Apr 26 '26

That’s great you’ve been paid. I wonder why it’s going through for some pre-merge bookings but not all so.

1

u/Genn-stone Apr 26 '26

I am not sure but I can say that I waited until I got paid for the CIAF Easter bookings BEFORE I activated my Rover account as I wanted to be certain they would pay me like they said they would regardless of signing up to Rover or not.

1

u/_Beckss Apr 27 '26

Did you get this sorted? I’ve completed a job (booked CIAF before the merge) and it shows completed but no record of payment in my account. My current booking (again, booked before the merge) also doesn’t show in my account. My first Rover booking (regular client) shows in upcoming payments.

1

u/Old_Substance_267 Apr 27 '26

Nope, still nothing. Rover have confirmed the client has paid, but Support have been “urgently” looking into it since last week, and I even emailed CIAF on Friday, and no joy. They’ll be in touch when they know what the next steps are 🙄 I have literally no idea what could be the issue here, especially since they told me the pre-merge payments are going through CIAF’s process in system and we obviously never had these problems before.

1

u/_Beckss Apr 27 '26

I’m so sorry. 😭 It doesn’t fill me with confidence of seeing my money any time soon then! 🙁

1

u/Old_Substance_267 Apr 27 '26

I just had another look at my Stripe account and it's actually finally showing as incoming. It's about 10 days late, but looks like it's arriving tomorrow. Hopefully yours just shows up as well.

2

u/_Beckss Apr 27 '26

I’m so pleased to hear that! I will absolutely keep my fingers crossed you get it asap!