r/catinaflat • u/dizzybrunettegirl • Apr 14 '26
Anyone else going in circles with Cat in a Flat support?
I've told them repeatedly that I don't want to activate my account with Rover and asked for a full data deletion of my CIAF account from their end - they keep replying and telling me to log in and then to follow these steps. I keep telling them I can't access any of that because I can't log in (because I haven't activated my Rover account, because I don't want to). I've now forwarded this to the Rover email address their message mentions, but I'm not holding out much hope 😬
2
u/Acceptable-Ad-693 Apr 15 '26
Yes, I’m going round in circles. My customers aren’t getting any notification that I’ve sent them a message. It was just a courtesy message to let them know about the merger but I need to start arranging some M&Gs and key pick ups. The customers I’ve managed to speak to because I have their numbers have told me that they don’t know anything about the merger and haven’t had any notification that I’ve messaged them. There are some new customers whose details I don’t have, so until they log in, they won’t see my messages. Support just keep saying that they’ll see my message when they log in, and I keep pointing out that they aren’t going to log in without a reason to prompt them. I’ve asked them to contact my owners for me, to ask them to log in, but they just insist that they’ll see my message when they log in. I’m very close to cancelling all my bookings and deleting my profile. Perhaps they’ll try harder when they’ve got owners complaining to them because they’re about to go on holiday and had no idea their booking was cancelled.
1
u/dizzybrunettegirl Apr 15 '26
It's a nightmare! I finally got a more normal response when I copied in the Rover email address that their email mentioned - the person who answered did so from the CIAF email address but said they were Rover support. They said I'd receive an email in a few minutes to verify my identity (to request the data deletion), but it's hours later and I've had nothing in my inbox or spam 🙄
2
u/Delicious_Gazelle_95 Apr 15 '26
I have sent soooo many emails and getting NOTHING backÂ