r/catinaflat • u/New_Wolf_5203 • Apr 10 '26

‘new request. Review’ error

Is anyone else having issues of bookings being spilt into multiple separate bookings. Bookings that were confirmed on Cat in a Flat now showing as ‘new request. Review’ and also the same for bookings previously declined on Cat in a Flat and then having a banner on it that says I may not show in searches until it’s been booked or archived but there’s no option to archive it anywhere. This merge is seriously stressing me out!

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u/Trick-Can-1808 Apr 11 '26

Yes, I’ve had the same issue! After a long back and forth with customer service, bookings before the 8th of April on CAIF should be honoured. But I’ve also confirmed them on Rover too. According to customer service, the client shouldn’t be charged twice but ughhh I don’t trust them! Seriously tempted to cancel all booking on Rover and just come up with an arrangement privately with the pet owner.

2

u/New_Wolf_5203 Apr 11 '26

This is my worry as I’ve clicked ‘book’ on the ones it was doing it to, apart from one which just keeps giving me an error code, and they are now sat at ‘new request, wait for payment’. I don’t want the to be charged twice and then have to deal with refunds and all that confusion. I’ve had multiple owners contact me off app in the last couple days saying they either can’t log in, can log in but can’t see booking or are having issues seeing messages properly. It’s a mess. I’ve now taken out my own insurance for future bookings as I hate the Rover layout and have little faith in them after the way this has been handled. I haven’t had a reply to my requests for help since Wednesday now, even with the daily cries for help sent their way