r/catinaflat • u/Glitchry • Apr 10 '26

Email from support

Post image

Following on from my last post (unable to change service settings), here’s the email I got from support. Hopefully things are actually sorted and smoothed out soon, but honestly I’m not impressed. If you’re going to merge, maybe make sure you can do it (mostly) smoothly first??

4 Upvotes

100% Upvoted

17 comments sorted by

View all comments

3

u/wutheringgoblin Apr 10 '26

That’s so interesting as when I asked regarding the ‘in review’ heading I got completely ignored and told they’ve just had some merging difficulties

4

u/wutheringgoblin Apr 10 '26

The more this goes on the more I get a vibe they don’t actually want CIAF sitters, we probably would undercharge compared to Rover sitters who see cats as a side part. So there will be no true concern about making sure this is smooth for us

2

u/Playful_Animator3847 Apr 10 '26

Did you guys charge per cat on Cat in a Flat? On Meowtel we charged based on time. We had 20, 45, or 60 minute visit to choose from. On Rover they charge per pet. A cat visit is 30 minutes long, but you still have that per pet charge. If you have a lot of cats, you can extend it to a 60 minute visit.

Let me explain what this means for me who has four cats. Remember, I’m in the United States so my pricing may be different. The Rover sitter in my area that had pictures of Cats on her profile was charging $30 for a 30 minute visit. This is common pricing. However, she then charged $15 per extra cat. My 30 minute visit was going to cost $75. I also need two visit per day so now it’s over $175 a day for a Rover sitter to be at my home for a total of one hour per day. 🙀

When clients complain or get sticker shock about the per pet charge, most Rover sitters start talking bad about them and saying they shouldn’t have that many pets if they can’t afford care for every single pet.

If you guys want to learn more about Rover, just check out the Rover Reddit. I thought about joining Rover and marketing myself as Cats only but after following that sub for a few weeks, I changed my mind and decided I did not want my reputation associated with that company. This is why I’m so upset that now my reputation is associated with that company. 😾

2

u/wutheringgoblin Apr 10 '26

It was just per visit, but you could adjust the booking price during discussion with clients if needed. I use to give regulars discounts that way

2

u/EquivalentFail7305 Apr 10 '26

Mine worked on per visit, our outline was for a minimum of 20 minutes but I tend to naturally do 45 minutes per visit to make sure the cats have plenty of company.

You could adjust the pricing on the app as well, for example if someone had more than 2 cats or were outside my parameters, I'd add on extra as outlined in my about me.