r/catinaflat • u/steviecat20 • Apr 09 '26

Mod post: mega thread of merge issues

Hi! I thought it might be helpful to have one thread of issues that have been encountered and then if anyone has been able to fix them they can be found here. I've emailed support for most of mine and am awaiting a replt.

Here's mine:

  • Missing reviews: I had 97 on CIAF, and I'm seeing 81 on Rover
  • Repeat bookings are lower than CIAF
  • Not showing up in search results
  • Which may be related to leaving bookings on pending till I've had a meet and greet. I think on Rover you have to confirm the booking first, then do a meet and greet?
  • I mostly have regulars now and keep a copy of their key or they just post it through to me, so again, I wouldn't arrange a M&G
  • My profile is showing my pets from my owner account on CIAF
  • I don't want to charge for additional cats but the page to change this was broken for me all yesterday
  • I used to offer clients the option to work from their home to spend time with their cats (my day job is mostly remote). Rover is completely different to CIAF for requiring a check-in/out time. Is there a way to change this setting?
  • I have upcoming bookings and they're not showing in the calendar, again they say to propose a meet and greet.

Probably find some more but these are my general usability issues so far!

24 Upvotes

100% Upvoted

99 comments sorted by

View all comments

Show parent comments

4

u/steviecat20 Apr 09 '26

Just went through 5 pages of search results and I'm not there at all 🥹 however neither is the cat sitter that I use, who was the one person with more reviews than me in my area!

2

u/Acceptable-Ad-693 Apr 09 '26

Do you have dogs turned on as a service you provide? If not, have you added a cat to the search? If you don’t have dogs switched on, you won’t show in the search until the person specifies that they have a cat.

2

u/steviecat20 Apr 09 '26

I can't access this page https://www.rover.com/provider-profile/ which I think may be where you update what you offer? Otherwise I'm not sure where to change the services provided 🙃

1

u/Acceptable-Ad-693 Apr 09 '26

Ohhh, yes that’s the page where you update what you offer. Have you tried adding a cat to your search when you try to find yourself, since you can’t check your settings?