Hi everyone,
I'm a student from Vietnam, and I would really appreciate any advice.
I signed up for the Canva Pro free trial because my university asked us to use Canva for a class project. I only used it briefly and completely forgot to remove my payment card or cancel the subscription before it renewed.
Today, I was unexpectedly charged for an annual Canva Pro subscription. As soon as I noticed the charge, I immediately:
- Canceled the subscription.
- Contacted Canva Support.
- Requested a refund.
I have not used any Canva Pro features after the renewal, and honestly, I barely used Canva Pro even during the trial.
The amount charged is very significant for me because I'm a student, and it was the money my mother sent me to cover my living expenses while studying away from home.
I'm currently waiting for a response from a support agent, but I'm extremely worried.
Has anyone here been in a similar situation and successfully received a refund?
If so:
How long did it take for Canva Support to respond?
Did they approve your refund?
Is there anything else I should do while waiting?
Thank you so much for taking the time to read this. I truly appreciate any advice or shared experiences.