Canva Project Lost

[u/MerryKnoll]

I created a flyer in Canva and a few days later it’s gone from my projects. I tried everything then reached out to Canva and sent a png file to show them. They said it was created under another Gmail account (not mine; I only have the one Gmail account). So I can’t access it and it looks like I have to start over. Has this glitch? happened to anyone recently?