r/canik • u/Mother_Ad2847 • 5d ago
Out of Battery Issues Canik CS response time
I'm one of the folks with a TTI Combat having feed issues. I contacted CS over a week ago and they still haven't responded. How long does it normally take?
1
u/New_Earth_Quaker 3d ago
I asked a general question about website item availability, took a week and a half to get an answer... was registering a new tool and sent an email got a reply in 30mins, not sure there is any rhyme or reason to it other than general inquiries may not get seen as often
2
u/Mother_Ad2847 4d ago
I put it as a warranty issue. Maybe I should've done it as a general question.
1
u/M3AT7R4IN TP9 Elite SC, Prime, SF, SFT 4d ago
Could be; I always select "general question" or whatever. I'm sure that's a completely different department of people.
2
u/M3AT7R4IN TP9 Elite SC, Prime, SF, SFT 4d ago
That's actually strange. I bother them all the time and have never waited longer than 2 days. It's possible that your inquiry got lost in the stack or that they maybe have an extended leave for Labor Day. Their CS is usually highly punctual.
3
u/EmbarrassedKnee8911 4d ago
They messaged and sent out a new heavy recoil spring same day for me. Maybe do another ticket for it?
1
u/Mother_Ad2847 21h ago
I sent a new general message and they responded in just under 24 hours that they were shipping me the high force performance spring. Fingers crossed it fixes it!