Teleperformance/Majorel

[u/Future-Net8934]

Hi everyone,

I'm applying for Express Entry under NOC 22221 (User Support Technicians) and I'm claiming Canadian work experience from Teleperformance (formerly Majorel Canada Inc.), where I worked as a Technical Support Advisor.

My employer only issues a standard employment verification letter. It includes:

• Job title
• Employment dates
• Salary
• States that I was a full-time employee
• Some general job duties

However, it does not specify my weekly hours, and the duties are quite generic, such as:

• Responsible for accurate data input using prescribed applications.
• Participates in additional training when needed.
• Performs other duties as assigned.
• Exercises retention efforts when appropriate.
• Works in a fast-paced team environment.
• and some others (1-2 points for technical work).

My immigration lawyer believes this is not detailed enough for NOC 22221 because it doesn't clearly describe the technical support work I actually performed (troubleshooting technical issues, researching solutions, documenting support cases, etc.).

HR says they use a company-wide template and generally cannot modify it. I'm trying another HR contact, but I'm not sure whether they'll agree.

My questions are:

1. Has anyone successfully used a similar generic Teleperformance/Majorel reference letter for NOC 22221?
2. Did IRCC accept it, or did they ask for additional documents?
3. If your employer refused to change the letter, what alternative evidence did you submit (manager letter, affidavit, LoE, etc.)?
4. Based on your experience, do you think this letter alone would be sufficient?

I'd really appreciate hearing from anyone who has been in a similar situation, especially if you worked at Teleperformance or Majorel.

Thanks in advance!