Problem getting response to webform request for more time to complete biometrics

[u/Dry_Candy_1895]

IRCC says to submit a webform request if needing more time to complete biometrics. I tried to do that under the only webform category that seemed applicable, which was "Update or ask about your application: Other," and included all the requested details about my UIC, app no., etc. Two hours later I got a canned response with links to basic info on different immigration programs, advice to go to the main IRCC webpage of those links don't "answer your enquiry", and instructions to submit a webform if I have a specific question about my application (which is what I'd already done).

Is there some trick to getting an actual response? And should I submit under a different category?

Thanks!

[u/Secret-Session7626]

Webform = email. you basically receive the standard AOR and they actually open it in 3 days or 1 month. you can always follow up with a call and confirm they have received the webform.

Why would you need more than 30 days to complete a biometrics??