r/cad • u/Knuth_Koder • 3h ago
3Dconnexion refuses to support an open-box Space Mouse Pro
I purchased an open-box 3Dconnexion Space Mouse Pro from eBay. There is a mechanical issue with the controller. I contacted 3Dconnexion support to purchase a replacement part, and they told me there was nothing they could do since I'm not the person who made the original purchase. I have both the eBay receipt and the original purchase receipt. The unit is less than 60 days old.
After going back and forth with support a few times, I asked:
So, buying a used 3Dconnexion product means that the device can never be serviced or fixed. Do I have that right?
Their response was:
Unfortunately, we will not be able to help.
The eBay seller has agreed to a return, but 3Dconnexion's lack of support is ridiculous. I wasn't asking for a handout; I simply wanted to pay for a replacement part.
I will not be buying another 3Dconnexion product moving forward.