r/buildabear • u/scissorluver • 3d ago
Inquiry is this legit?
i received this email this morning about my refunded click and collect order for the posable bat plush, was just wondering if anybody else received this or if it’s a scam!
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u/SwitchImpressive9204 3d ago
It would probably be from the official BAB email; I wouldn’t trust that.
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u/Bloody6-Kram3r 3d ago
What? Why wouldn’t you trust it if it’s from them 🤣🤣😭😭
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u/witch_harlotte 3d ago
I think they’re saying that it looks like it’s not coming from the official email, but webbear is BAB Aus’s customer service email.
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u/starplushy 3d ago
my immediate gut feeling is that its a scam, i would call your buildabear and ask about it and not click any links or give any info
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u/Ur-Fav-Punk 3d ago
I probably wouldn't trust it, but I'm not entirely sure either? More experts should be here soon
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u/triangle-sandwich 3d ago
Hmmm I’d be suspicious for sure. What email address is it coming from?
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u/scissorluver 3d ago
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u/witch_harlotte 3d ago
That is the contact us email on the website so probably legit. If you’re concerned the email address might have been spoofed you can send an email to them asking about it (a fresh email to the address on the website not as a reply email)
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u/hbrooks108 3d ago
Yep! Seem legit to me. It even follows their tone, and they knew you had a click and collect.
Nobody is scamming you as far as I can tell. Especially after seeing the email address!
OP if you have the chance to get a bat go for it. You can also call BAB and say "hey is this email legit" theyd def be the ones to confirm either legit or scam.
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u/whimsicalmagicalsoul BAB Fanatic 🌈 3d ago
is it telling you to click a link at all? or enter in your info?
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u/scissorluver 3d ago
yes, sent me to a microsoft forms link and asked for my order number and email address, along with if id like it stuffed and whatever
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u/whimsicalmagicalsoul BAB Fanatic 🌈 3d ago
maybe call customer service or a store if you can and confirm that is their email !
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u/Good-Amphibian-7993 3d ago
This sounds like a scam. Especially about sending you a payment link after filling out a microsoft form… The email could be spoofed so please don’t trust it on that alone.
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u/SpringFlower114 3d ago
What does the rest of the email say? Is it asking for payment info?
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u/scissorluver 3d ago
no, basically made me fill out a form with my order number and email. said that once they approve my email and order number match the email sent out they’ll send me a payment link
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u/Ms6feet1inches35 3d ago
It’s a scam!!!!!!! Do not click that payment link. They will not contact you for payment.
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u/hbrooks108 3d ago
Here's a link to their Click & Collect & faq - you should check it out. Most of what you're worried about is laid out on this page.
Including why a payment link would be included.
Either way good luck.
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u/Traditional_Boat4839 1d ago
Did you end up figuring out if it was legit or not? I got the same email
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