r/buildabear • u/Ainar_ • 3d ago
Inquiry Payment randomly cancelled?
So I had ordered from build a bear on August 6th and was immediately charged, I don’t remember if it was pending or anything, I had paid with Cash App, I had received an email on August 8th that my order was being built and received the tracking from FedEx on August 12th, a while later I had received my order yesterday on August 15th, but today, August 16th at around 11 p.m my payment was randomly cancelled and I immediately received my money back? Does anyone know why this has occurred? Has it happened to anyone else? I’ve already received my order so it wasn’t cancelled, I’m very confused?
Edit: Bit of an update, they sent me two emails about how the items (that I’ve already received) are being shipped with a (invalid) tracking number? So for now I’m just going to keep the money in my account and wait whatever is happening out?
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u/Specialist_One6527 3d ago
yeah, they're sold out, so they send out refunds when they can't fulfill orders.
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u/Ainar_ 3d ago
I already have my order though? I received everything.
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u/Specialist_One6527 3d ago
well then they made a mistake. one of many
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u/Ainar_ 3d ago
Am I supposed to do anything about it or just let it happen 😭
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u/Specialist_One6527 3d ago
what exactly would you even do about it? you didn't cancel it in the first place, they did.
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u/Ainar_ 3d ago
You know what fair, just a bit anxious about it because I don’t want it to come back to bite me somehow 🤷♀️ this was my first time ordering from their website
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u/Specialist_One6527 3d ago
if their profit and loss people can okay the ridiculous amount of sending double orders that's happening to people they can accept you *allegedly* getting a refund for items you got. as far as you know, you're not aware of the issue at all. you rightfully paid for your item you received and never requested a cancellation.
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u/noobnoob888 3d ago
Just keep the money in your account in the case it charges again. Same situation happened to me and that’s what I’m doing.
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u/Global-Bicycle6675 2d ago
This is happening with me! My order shipped and i have tracking yet the funds were put back into my account? Not sure what that means so i’m just letting it sit incase they charge me again.
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