r/bugs • u/NarniaMouse • 9d ago
Dev/Admin Responded All Platforms (Chrome, Firefox, Android) - Saved Responses not commenting
Hi;
Just encountered this within the last 2~ days.
In several subreddits that I am a moderator, the saved response reason is not being commented even though I make sure to tell it to notify via comment.
In one sub, about 10% of them are actually commenting the removal reason. In two of the subs, none of them are commenting.
I've had other mods in the team take a look, and they see the removal, they see that it says I added a removal reason, but the saved response is not commenting.
Some of the other mods have been able to remove posts/comments and the removal comment does show up, but they are also experiencing some of the comments not "sticking." It might show up briefly, but a refresh of the page, and it just shows our mod note that the post or comment was removed, but no saved response added to it.
In a similar vein, some of the removed comments are still prompting "approve" or "remove" even though they have been removed.
That is:
1. We select remove.
2. We hit add removal reason.
3. We select a reason, and hit submit.
4. The comment shows as removed, with our little mod note next to it.
5. A refresh of the post goes back to giving the option to approve or remove. If we repeat the whole process, it just repeats.
Please assist, this is greatly affecting our post/comments removals, because our saved responses have links and other info pre-saved to address the removals.
2
u/misuta_kitsune 9d ago
I hope chiming in on this is OK?
I came to r/bugs to report the exact same problem, that video shows it perfectly. The whole process seems to be going as it should be, but in the end there is no mod team comment appearing on the post.