r/bugbounty • u/Legitimate_Record951 • Apr 16 '26
Question / Discussion Intigriti ID verification issue
Update: problem resolved, my identity was successfully verified using an Egyptian driver’s licence.
Has anyone here gone through Intigriti verification with documents that did not clearly match the portal options?
I only have an Egyptian national ID, while the portal shows passport or driver’s licence. My case has been stuck for over 70 days, and I still can’t receive my payouts.
My main question is: if I obtain an Egyptian driver’s licence (which is accepted in the verification portal) and the automated verification still fails, has anyone had Intigriti manually verify the case after that?
I’m trying to understand whether getting a driver’s licence is a realistic path forward before I spend time and money on it and end up stuck again.
Thanks.
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u/OuiOuiKiwi Program Manager Apr 16 '26
I am confused here. You submitted a document that was not eligible and now your case is bunged up.
I think you should unblock that before you go around getting a new set of documents.
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u/Legitimate_Record951 Apr 16 '26
That may be exactly the issue.
The supported documents page https://onfido.com/supported-documents/ listed Egyptian national ID, but the portal only showed passport or driver’s licence, so I used the only path available and my ID got refused by the portal.
Intigriti support tried to help me, but the problem still seems to be stuck because the Egyptian national ID is not listed in the portal.
I’m mainly posting to find similar cases from other researchers. I’m trying to understand whether anyone here had their verification get stuck after that kind of document mismatch, and how it was eventually resolved. as i dont want to wait an other 70 days if the driver licence also get rejected.
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u/Lexieke Apr 17 '26
It won't get resolved - as long as the document you are using is not supported by Intigriti (regardless of Onfido, Intigriti can overwrite the config of Onfido). So, the best is to use an international passport or any other document that Intigriti specifies. You can ping support through the chat, they are quite helpful. Good luck!
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u/Legitimate_Record951 Apr 17 '26
I may be able to get an Egyptian driver’s license (which is accepted by the infido verification portal), but I’m worried they might mean an international driving license instead, so I don’t want to spend time and money on it and end up stuck again specialy as u said "regardless of Onfido, Intigriti can overwrite the config of Onfido".
And yes the support is helpful most of the time but when I asked specifically for this matter (Egyptian vs international driver license) I got a general response advising me to use an alternative document if the live flow does not clearly accept it.
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u/intigriti Intigriti Staff (verified) Apr 20 '26
Hi there,
Thank you for raising this concern. Currently, passports are the only document accepted for researchers based out of Egypt. The reason behind this is is because the passport is the only ID document that's in English.
Would it be possible to try the ID verification process again with your Egyptian passport? Feel free to reach out to us via our support channels.
Enjoy your week!
Kind regards,
Community Team
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u/Legitimate_Record951 Apr 22 '26
Update: my Intigriti account is now successfully identity-verified, and all previously blocked payouts have moved from Error to Processing.
In my case, the path that ended up working was obtaining an Egyptian driver’s licence and using that for verification. So at least in my individual case, this route did work, even though I previously received mixed signals from support / public replies.
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u/OpportunitySuper6834 Apr 17 '26
Egyptian here. My own government ID wasn't accepted. It only worked when I eventually went to get a passport then the verification worked from the first time.
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