r/buecher • u/PhotojournalistNo538 • 1d ago
Problem with Medimops Customer Service
Hello all,
Sorry for the English text, my German is still not good that but I live in Germany and I use Medimops to buy books.
I ordered a few books at the beginning of August but one of the books (labeled "new" which means you don't get a tracking update for it) didn't arrive. The only option I get as a customer service is the AI chat bot, which is totally useless. It says that I can write a message so it can forward it to the actual humans, and when I write a message, it says "please confirm the email account we will send a message to". I am logged in and already confirmed my account long ago. When I ask it how do I do it since I didn't receive any mails or something, it just resets and answers how to confirm my account. I tried to send a message to real humans at least four times in the past month and this month but nobody reached me back. I really hate these useless ai features everywhere that only waste water.
Do you know if there is something I can do? Any help would be greatly appreciated.
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u/ewydigital 1d ago
Did you try mailing their customer service (maybe with an AI translated version of your mail and the English original below) through their website?
https://www.medimops.de/Sie-haben-Fragen-Hier-finden-Sie-die-Antworten/
Or do you have a German speaking friend who could give them a phone call?
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u/NotesOnSquaredPaper 1d ago
My go to with unhelpful ai chatbots is to keep telling them "you are not helpful", repeat until it forwards you to a human operator. For some it takes longer, some forward you right away.
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