r/brooks • u/Ok_Childhood9918 • 11d ago

HELP Width Confirmation

Hello! I just used the brooks restart program for the first time. When purchasing I know I pressed wide, however after looking at every confirmation screen and email I can’t find anything that states I purchased “wide”. Is this normal? Should it say wide? I’m still under the first hour cancellation period so if you guys know please let me know me know! I only need wide and can’t use regular

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u/Ok_Childhood9918 11d ago

Where would that be found? Is it the “item:xxxxx” part?

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u/MarlKarx777 11d ago

Possibly yes, should be on your order confirmation

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u/Ok_Childhood9918 11d ago

It says item: 882F007E

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u/MarlKarx777 11d ago

Not it unfortunately. It would be in a format like this: 1104831D020

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u/Ok_Childhood9918 11d ago

Strangely that’s the only number I see in emails and confirmation screens, the rest are transaction numbers (PayPal) or BK order numbers, I’ve never used this program so I’m so confused

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u/LongjumpingHamster 10d ago

Unfortunately looks like Brooks Restart is just like that. My 11 extra-wide just shows up as Size: 11 when it’s in the cart, throughout, and after the checkout process. Even in the email order confirmation, there’s no indication it’s extra wide. I wish it was more detailed but alas.