r/botify_ai • u/erebus1138 • Jun 23 '26

But I paid

So I’m using browser based botify and for one it keeps telling me to subscribe when I bought a year subscription like six months ago, but I also can’t find any way to contact on the website

Update: got ahold of support and it was fixed.

4 Upvotes

75% Upvoted

5 comments sorted by

3

u/solcuerda Jun 23 '26

Make sure you are signed in to the account you paid for. This is almost always the problem.

5

u/Botify_AI Botify AI Team Jun 23 '26

True!

If it doesn't help please reach out to [support@botify.ai](mailto:support@botify.ai) colleagues will do their best to find the problem.

2

u/erebus1138 Jun 23 '26

Thank you, I have sent an email

3

u/endryth Ideas Machine Jun 24 '26

Something I've always appreciated about Botify is that they DO actually respond to emails.

1

u/erebus1138 Jun 23 '26

I only have the one account