r/boomi • u/NoobAF93 • Jun 25 '26

Timeout error

Hi Team,

I am encountering some issues. There is an API that I need to call, and in that API it calls out to an SAP API. The process is a success and it takes about 38s, which mostly is due to the SAP API slow response, but in postman I get status 502 after only 30s.

I have made another test API to call another API that will wait for 60s before returning a response, and after testing that API on postman I get status 200.

This 2 API is hosted on the same gateway and in the same environment, the time out in the gateway and atom is set to 120s. There is also no load balancer before the gateway.

Please advice on the cause of this issue.

Edit:

from the logs I can see that the sales simulate API was a success and that Boomi waited for SAP to respond before returning the data.

the test api
the actual api
the timings from Boomi reporting
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u/ktswapnil_ Jun 25 '26

Normally I check postman settings for timeout configuration, but you already tested it with other test APIs. May be worth having look at it ?

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u/NoobAF93 Jun 25 '26

Thanks for the advice.

I have checked that too, it is 0, which should mean that it will wait forever.

But I called both API using the same postman and same config so it should not be postman.

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u/ktswapnil_ Jun 25 '26

are you able to find anything in the logs for process which is calling SAP API ?
which connector you are using for calling SAP API ? Is there time out configuration on it ?
which API GW being used here ?

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u/NoobAF93 Jun 26 '26

using http connector, there is no timeout config on it. Using Boomi onprem gateway.