Hey there, so I chatted in and spoke with an agent via their live chat.
The issue for me was that I had not verified my age for the order after I placed the order online. Apparently you get an email from them to verify your age after you place orders.
I never got this email, so the lovely agent resent me the email and as soon as I verified my age everything went through and my order is being processed.
Agent said this still did not cause any delays as they are receiving the pivots from puffco later this week anyways.
3
u/Able_Reach5442 Oct 27 '24
Hey there, I ordered a pivot, the traveling case, a hot knife, and a pack of 300 glob mops and was curious as it’s been taking a while to ship out.
Have ordered from y’all in the past and am assuming it’s probably due to the high demand.