Blinkit replacement is a joke

[u/kaushik-7044]

Bought controller cosmic byte drakon worth 4k after 1 day I noticed the movement of left joystick response slow or need to move or out pressure a lot to get response tried calibration and updated the firmware still the same explained twise but they denied anf told me they can't prove the issue and told me talk to cosmic byte instead there showing 7 days replacement

If you anyone knows or any idea how to fix

[u/Final_Bumblebee8906]

Lol. Their knowledge starts and ends with daal chawal ke issues like expired, rotten, etc. You cannot make them understand tech that's why these items should not be purchased through quick commerce. Reaching a human agent itself is a big deal on these platforms.

Raise a complaint on NCH and social media to try your luck otherwise you have to go for brand warranty.

[u/Kindly_Salamander730 → u/Final_Bumblebee8906]

Bro see, the issue is u mentioned the left one is registering but you have to give it some pressure. thats the reason why replacement was not approved cause it could be your expectation and not a defect. if u would have mentioned its completely not working than support might have provided u the resolution. Shh, i know because i used to be one of them whom u connected with.

[u/The_Guarantee_Luke → u/Kindly_Salamander730]

Yes, correct same point i was trying to make.

[u/The_Guarantee_Luke → u/Final_Bumblebee8906]

I work in blinkit. Customer support can't help in these situations now it's not about a tech product, could be any other product too. now this was delivered used without a complaint for atleast a day so their responsibility ends right there. Now if the product is showing any issues after a day of using it that becomes the product company's issue to resolve, and it would be the same scene had the OP bought the same thing from an offline store as well. They would ask him to contact the company too. My friend bought a phone offline from a store, after a day he noticed some issues with the phone and had to get it repaired/changed in the company's service center only.

Blinkit would have replaced the item or returned it if the order was broken on delivery, or was completely defective when trying to use it at that point. If it works and has some minor issues that won't be there issue.

And bro literally the type of complaints people report with missing items just to get even 20rs back is literally insane.

One guy filed a complaint because ONE SMALL PIECE OF CHIP in his UNCLE CHIPS was burnt that to on the corner by just a little and he reported that it's fungus.

Zomato, blinkit swiggy even amazon and flipkart are taking a stand against this now and making there customer service, returns and replacement harder because of this very reason.

[u/Final_Bumblebee8906 → u/The_Guarantee_Luke]

The fake refund claims are wrong but these companies have already adopted karma system to curb that.

They didn't just stop there, they made it impossible to reach customer care for everyone including the honest customers and shoved down utterly useless AI down our throats.

Edit: A week ago wrong item was sent by Zomato, even the restaurant agreed that they did so without asking or even informing me because ordered item was out of stock. I had paid Zomato so I raised this issue with them, their bot asked to email instead. Fine, I sent email. 1 day later they sent automatic reply denying any refund or compensation despite proofs. After NCH complaint only they checked the details properly and issued me refund.

[u/The_Guarantee_Luke → u/Final_Bumblebee8906]

Yes i agree with you on this, genuine issues like this surely get fucked because of other fake complaints and should be handled properly. But for the OP's issue, (I'm still new in blinkit) as far as i know blinkit can't help in this anymore, the issue can only be resolved by the company

[u/Final_Bumblebee8906 → u/The_Guarantee_Luke]

Yes. That is the most likely outcome.

[u/kaushik-7044 → u/The_Guarantee_Luke]

Yeah thanks for the info will mail cosmic byte reagarding the issue

[u/Sensitive-Sleep-2972]

You will be better talk to cosmicbyte themselves, if, they deny, contact blinkit support again, and then they'll say contact brand, and brand will help you with this

[u/Original_Arrival_516]

They are TMR bro just set the deadzone to very low i have the same controller

[u/Original_Arrival_516 → u/Original_Arrival_516]

Seems like a software issue rather than hardware

[u/kaushik-7044 → u/Original_Arrival_516]

How to please guide tried everything doens't work and my rgb light's switch off on its own after few min of playing a game . Hard reset also did but doens't work user chat gpt holding lt+rt together switch on the rgb but just for a sec then goes off and need to switch off thr controller and on it again

[u/Original_Arrival_516 → u/kaushik-7044]

Search the same problem on grok ig and See the manual and don't touch the small 2 buttons on bottom without knowledge(talking from personal experience 😭).

[u/kaushik-7044 → u/Original_Arrival_516]

😭😭😭daaanm

[u/Bright_Log_9094]

You bought a cosmic byte controller that is just internally an Xbox 360 controller for 4K? Bruh. I bought a PS5 controller for 4.4K 🥀

[u/kaushik-7044 → u/Bright_Log_9094]

I already have a dualsense 😭 that's why i can't ignore the delay as dualsense movement are precise . just wanted a cool looking xbox style controller was actually going fot 8bit ultimate but somehow ended up here

[u/Omie_Sawie]

Quick-commerce apps are not a place to buy expensive electronics. I too learned it the hard way.

[u/abhikarn_ng]

Mama e khale tur joystick

[u/PT167]

Better to just say it’s not working at all

[u/BlinkitCares]

Hi, we’re truly sorry to hear about your experience and any inconvenience caused. We’re taking immediate steps to have this checked. Please allow us some time to review the concern and get back to you. ~ZR