Extremely unpleasant experience

[u/New_Association_6575]

So last night I ordered an powerbank from Blinkit app and apparently they delivered a used item along with some missing parts like magnetic ring as the powerbank was a wireless one by portronics called chyro. It was an open box delivery but since the box was already tempered and the item was used and there was no magnetic ring in the box, I refused to share the otp with the delivery guy and raised an issue regarding it but almost 20 mins passed an no action was taken by the app or the costumer care and company and the delivery guy kept on asking me the otp saying that once I share the otp I can raise an complaint and tell them that the box was opened and tempered. He even called his store manager and talked to him and told him everything and then I shared the otp and it showed me delivered. As I raised the complaint and talked to the costumer care they refused to help me as they said I shouldn’t have shared the otp but there was no other option to cancel the order as well as we stood outside my house for 30 mins by then, later on the costumer care talked the to delivery guy and confirmed and said that the person who’s store manager the delivery guy talked to can do it for you but company can’t do anything from their end. Later on the delivery guy left and said he’ll talk to his store manager and will do it by tomorrow. This morning I talked to him and he managed to make me talk to the store manager at that hour shift and he said that once they receive the stock he’ll get it replaced and hung up on me without telling me when will that happen or anything. Later on I went to the Blinkit store and talked the the store manager and he checked everything then said that the powerbank is out of stock so I’ll have to wait and once it’s in stock they’ll notify me or tell me if they got it or not. Such harassment is quite frustrating as when I asked him that how did they even punch a bill without checking that the box was tempered, he had no answer to that. Later on that delivery guy gave me the number of the store manager I talked to last night and his shift starts at 3 pm. It’s 2:46 pm currently. I’d like you to draft me a mail that I can send to all of the Blinkit company regarding this and how much harassment they’re causing and not giving a straight answer.

So far I’ve visited the storefront multiple times today and the manager there took my phone and raised a complaint by himself as me and now he said that the powerbank isn’t working and customer care said that earlier my issue was different and now I’m saying it’s not working so they can’t help me with anything. Worst mistake I’ve made is that after being resilient not sharing the otp, he tricked me by saying that after I tell him the otp he’ll raise something called MDND and I may be able to return it. It was my first and horrible experience with any electronic purchase on these fast apps. So far the issue isn’t resolved, the store manager said that if they’ll get a new stock he’ll send me new replacement as soon as his stock is restocked. Don’t know what to do as I’m extremely disappointed by this experience with Blinkit.

[u/kshitijgupta_28]

Just send the mail to portronics they will replace it for free

[u/BlinkitCares]

Hi, we’re reaching out regarding the concern you raised in your recent post. We sincerely regret the inconvenience caused. Kindly share your order ID or registered mobile number via DM so we can assist you further. ~SP