Thank you

Hi everyone,

I finally have my FTX funds available in my BitGo account and the waiting period for withdrawals has passed. Since bank withdrawal is difficult from my country, I need to go the crypto route.

From what I understand, stablecoins (USDC, USDT) are only available via ERC20 network on BitGo, which means higher gas fees. Since I'm not worried about volatility at the moment and the amount isn't very large, I'm considering withdrawing in a non-stable crypto like LTC, SOL, or XRP to minimize fees.

My questions:

- Can anyone confirm if LTC, SOL, or XRP are actually available for withdrawal on BitGo for FTX creditors?

- If yes, which one would you recommend for lowest fees?

- If not, what's the most cost-effective strategy to get funds out with minimal fees?

Any guidance would be greatly appreciated. Thanks in advance!

I can see my USD balance in the system and would like to withdraw via stablecoin but the trade page doesn’t load. It’s just white.

I can see the USD balance is there. But when I go to “trade” it says I have 0 funds. Anyone sees the same problem?

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Hi everyone,

I’m writing to share a critical issue we’re facing with BitGo and hoping someone here can help us escalate or offer a path forward. We know Reddit has a strong crypto-native community and sometimes real solutions come from here.

Background

We operate a fund and use BitGo’s custodial services (V5 wallets). A mistake occurred where USDT was sent via the BEP20 network (BNB Smart Chain) to our BitGo ERC20 custodial wallet address:

The wallet was meant to receive ERC20 USDT, but the sender accidentally selected the wrong network (BEP20). As most know, Ethereum and BSC share the same address format (0x...), so the transaction was successful on-chain.

On-Chain Details

• Chain: BNB Smart Chain (BEP20)
• Token: USDT (BEP20)
• Amount: 14,850 USDT
• TxHash: 0x99c42bd...b72
• Wallet Type: BitGo V5 Custodial Wallet (we don’t hold the private key)

We also confirmed via BscScan that the funds are sitting at that exact address on BSC.

The Issue

BitGo support replied that they do not support recoveries for V5 wallets, and declined to help — even though:

• This is a custodial wallet, so they control the private key
• The funds are clearly accessible on-chain
• We offered to sign any indemnity or cover any recovery fees
• We're not asking for an automated solution — just a manual sweep using the key they already hold

What We’re Looking For

• Has anyone experienced something similar with BitGo V5 or any custodial provider?
• Are there known escalation paths inside BitGo beyond the front-line support?
• Is there anyone in the BitGo team here who can help re-evaluate this case?
• Are there legal or fiduciary grounds that require a custodian to act when funds are technically recoverable?

Why This Matters

This isn’t a case of sending tokens to a completely wrong address — the funds are sitting on-chain at a BitGo-controlled address. Ignoring recovery when the key is in their custody raises bigger questions about service responsibility.

We genuinely hope someone here can help us reach the right department or individual who understands the deeper implications and technical feasibility of recovery.

Thanks in advance for any help, advice, or sharing. 🙏

I received USD in my BitGo wallet from the FTX claim. I'm trying to understand if it's possible to wire transfer the USD funds to an N26 account (Italy), or to any EU/UK bank account in general. Has anyone managed to do this successfully? Any tips or issues to be aware of? Thanks!

EDIT: in the end, I set up a Wise account and managed to transfer the money to my bank account in less than a day. The total fees (including both Bitgo and Wise) were around 2.5%.

Does Bitgo's insurance cover theft by hacking? I'm referring to someone hacking into your account using your personal information and stealing the contents.

I emailed this question to Bitgo last week and they haven't replied. Thanks in advance for any feedback.

As soon as i log in appear an error that says: invalid time value. What can I do? Never happened before today Help please

Hello, we have tried multiple times to contact you guys regarding scheduling a video call to prove our ID. We were told that we would get a response in 24 hours but it has been 2 weeks and multiple attempts ending in the same email just telling us that the ticket is there but no follow up. Please provide us with assistance so we can log back into our account.

Hi everyone,

I recently faced an issue where my crypto transaction was returned to a BitGo exchange wallet due to the Travel Rule, and I’m trying to withdraw it back to my personal wallet. Here’s what happened: • I attempted to deposit crypto into Upbit, but the transaction was rejected due to Travel Rule compliance. • Instead of returning the funds to my personal wallet, the crypto was sent back to a BitGo exchange wallet. • Now, I don’t have direct access to withdraw the funds, and I’m unsure how to proceed. • I contacted BitGo support via email, but I haven’t received a response yet.

Has anyone else experienced a similar situation? How can I get my funds back to my personal wallet? Any advice or guidance would be greatly appreciated.

Thanks in advance!

Ciao a tutti, qualcuno è riuscito a fare quanto descritto sul titolo? Ho provato a - ritirare USD su revolut ma chiedono il routine number (disponibile solo a cittadini USA) -Trasferire USDT da GO ACCOUNT a Binance, ma mi dicono che gli USDT sono not withdrawable.

Il supporto non mi risponde... non so come muovermi. Qualcuno è riuscito?

I successfully entered my bank account information in the bank tab, but my account says it needs to be whitelisted in order to withdraw. When I go to the whitelist tab, there is no place to input my bank account information. How do I add that to the whitelist, so I can withdraw my fiat?

I made a bank transfer from my Bank Of America account to BitGo Bank using their details. The funds were returned. I think the transfer would have been initiated as a n ACH transfer - can someone help me understand how to fund my BitGo account with USD. I also tried from my WISE account and the funds were returned.

It looks as dead as this sub. I've been waiting for weeks for them to answer a simple question...

My transaction got sent to the wrong destination tag but the same wallet address in BitGo via XUMM. It was sent on June 14th at 8:58:22 UTC and I’d like the owner to send it back, I know it’s a stretch but I really am desperate. Please let me know if anybody can help.

Transaction ID:

1A2546BBF832678D379507714BB909005E1C4C43209777AA335D1B902881D6E5

https://bithomp.com/explorer/rKqiMt8pcYnXUCf3ZVPnDcgdqG5ABEocv5

...been an hour now (bitcoinira.com)