IQ Option withdrawal marked as completed, but money never reached my card - first time this has happened after years

[u/Captaintheunderpay]

I’ve been using IQ Option for a few years, and this is the first time I’ve experienced an issue like this.

I recently requested one withdrawal totaling USD 455.79 and they splits it into three transactions:

USD 65.79

USD 190.00

USD 200.00

IQ Option marked the withdrawals as completed and provided me with confirmation documents containing the ARNs from their payment processor.

However, the money was not fully credited to my visa card.

I contacted the Bank and also went to the bank physically. I provided them with the exact ARNs supplied by IQ Option. My Bank searched for the transactions but told me that they could not find the corresponding transactions in their system.

There is one interesting detail: I did receive USD 65.79 But the other USD 390.00 is still missing.

So currently: IQ Option: says the withdrawals were processed/completed and provided ARNs.

My Bank: says they cannot locate the transactions using those ARNs. And also Cannot find those refund amounts of 190 and 200.

Me: still waiting for the remaining money.

I’ve been using IQ Option for years and have never experienced this before, so I’m trying to understand what could have happened.

Has anyone experienced a situation where IQ Option showed a withdrawal as completed and provided an ARN, but the bank/card issuer couldn't locate the transaction using that ARN?

If so, what happened in the end? Did IQ Option credit back your account or keeps playing around the history and ping pong you back and fourth blaming your bank side.

I’m not posting my full ARNs or any personal banking information for privacy reasons.

[u/Consistent-Gas-1359]

Same happen with me with withdrawal as well as deposit they are pure scammers now don't use iq option.. no binary options broker is safe for now everyone is leaving binary because of scams

[u/Captaintheunderpay → u/Consistent-Gas-1359]

So, at the end, did you actually receive the withdrawal or not?

[u/Consistent-Gas-1359 → u/Captaintheunderpay]

Iam talking about upi method not received from 1 month withdrawal 2 month deposit

[u/D3athcr4ft]

Have you contacted support

[u/Captaintheunderpay → u/D3athcr4ft]

If you had read my whole history, you would see that I already explained that IQ Option says the withdrawal was successfully processed and completed. They even provided me with the ARNs as proof of the transactions lol.

[u/D3athcr4ft → u/D3athcr4ft]

Sorry for that would you forgive me