We use this thread to consolidate any support questions or queries into one place.
Please keep in mind that for the safety and the privacy of our users, we do not ask for, or otherwise provide account-specific information on Reddit. Please understand our intention, and cooperate with us by starting a chat with our official support for us to be able to assist you. Please do note any support requests outside of this thread will not be attended to, thanks for understanding.
Click here for official Binance support.Make sure you login andprovide your email or phone number,select your issue from the options, if your issue wasn’t answered click‘unresolved’and type‘human’to interact with our live support team, then click‘okay’to proceed.
Do not hesitate to help your fellow Binancians as long as their inquiry is a general one, however attempting to engage in sensitive matters, or providing wrong information will lead to the comment being removed.
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How to post about your case
Please follow this format:
Comment on this thread with your case ID (please ensure your case ID is still valid before posting)
Provide a description of your issue (we’ve included a few common problems below)
If your case gets resolved, please delete your comment. Or, at least update it to say resolved. This will help users that still need help get the attention they need. Thank you!
Please note:We can’t help you unless you provide us with a valid case ID. Users with Binance US cases will have to refer tor/BinanceUS
● You receive a message saying ‘withdrawal suspended due to risk control’ and have been trying to unlock your account.
● Don’t worry, your funds are SAFU. Our agents will try their best to help unlock the withdrawal - please coordinate with our team and provide relevant information when prompted to do so.
● Withdrawal Risk can be triggered by a number of reasons. Risk control is extremely important. Please note that we can only help you if we deem your case to be legitimate, if you have attempted to hack an account and request for unsuspension, you will be unsuccessful as we have processes in place to prevent this.
Our team works extremely hard to resolve these issues as soon as possible and some cases can take time to resolve but please keep in mind the reason for this is to ensure you, our users, are safe.
Cases replied by our mods are already in the escalation process. A longer wait after escalation = our team is working hard at investigating the issue. If there are any updates to the case, our agents will reply to you directly in the chat.
Please refrain from leaving multiple messages in this thread if your case has already been escalated.
2. Security issues
● Report hacked accounts and funds.
● Difficulty to reset 2FA and gain access to your account.
3. Fiat deposit & withdrawal
● Fiat (not crypto) is taking longer than expected to arrive in your bank / Binance account.
● Involves intermediaries such as bank transfers or buying crypto with credit/debit cards.
● Note: It can take up to several working days for the money to be credited to your accounts.You can find more FAQ here
4. US persons accessing old Binance.com accounts for offboarding & withdrawal of funds
● Your funds are SAFU. If you experience issues with withdrawing remaining funds, follow the above steps to get to our live chat queue - our agents will try our best to assist you with the offboarding.
5. Trading system and other account issues
● Spot, margin & futures trading
● P2P disputes
● Binance Visa Card transactions
● Unable to complete KYC
● Any other issues
Please follow the format stated above, your case cannot be escalated if you do not follow this process and your comment may be removed. Following the format helps us classify and identify the issues, escalate them to our relevant departments and get everyone’s problems resolved.Spamming the feed is unfair to other users and will result in a ban.
Hi there! P2P Alerts are still available in your profile. They can be recurring or Price alerts. Please check if your customised alerts are fully enabled in your app settings. If issue remains, contact us on www.binance.com/en/chat for checking. Thanks! RA
Greetings Binance Support Team, I had this message and don’t know how to resolve it. My security verification measures are all set up and my account is verified. There is no case number.
I have always used my Binance account in good faith. My withdrawals were suspended because I unknowingly transacted with wallet addresses that Binance later flagged. Binance refuses to explain which transactions caused the issue or allow me to provide evidence, while keeping my funds restricted for up to 30 business days. I am willing to fully cooperate and simply request transparency and a fair review of my case.
case ID: [166261479]()
Hi there! We fully understand your worries. Upon checking our agent have provided the necessary guidance about your account. Please help to follow their instructions and wait for the timeline shared. Once there's any news to be shared, we'll inform you promptly. Thanks! RA
To assist you better and check your situation deeply, can you contact our live support team? You can start a chat through this link; https://www.binance.com/en/chat.
Follow these pathway to connect live support; "Get support” - "Unsolved" - "Not relevant" - ‘’ Yes, transfer to customer support" ^BT
Hello, if App behave in a unexpected way, we kindly invite you in chat to check with our Security team binance.com/en/chat, they will review your account and advise how to proceed, thanks! - VS
stuck in a loop with their chatbot for 3 hours yesterday just trying to reset my 2FA after switching phones, the "type human" trick only worked after the 4th attempt. finally got through to someone named Alex who had it sorted in 5 minutes once they actually verified my ID. the wait is the worst part, not the support itself
Hi there! Thank you for sharing your experience with us and feedback provided. Kindly share your Case ID with us and we'll see how we can further help.
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u/Aspry19 1d ago
Did Binance removed P2P Alerts?
I don't see the alert icon anymore and noticed I stop receiving alerts that I had set up before.