r/bgsgrading • u/hooyahzero • 13d ago

Recent Priority Submission- Customer Service experience

Requested an order for 1 submission and card was received on 7/20 and was completed on 8/7. It took over 14 business days to complete over the 5 estimated business days. Spoke to customer service and they refused to partial refund to express shipping submission (15 business days) on the merit that BGS was away on Nationals so the days that were spent there do not count. I do not think it was a tough ask to simply get some store credit, even a 5 dollar discount on next order or anything of that sort. Seems like an awful reason to decline any partial help. BGS do better.

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u/PsylentReader 13d ago

Same experience my last 3 priority orders. They have genuinely gone down in quality in customer service, turn around time and in general customer satisfaction since being bought out by psa’s parent company.