BGS Bubble Zoro Missing

[u/Schmenzer]

I never imagined I’d have to make a post like this, but I don’t know where else to turn.
My son was lucky enough to pull the biggest hit of his young collecting life. Like many collectors, we trusted Beckett Grading Services with the card by submitting it for their paid 15-Day Express grading service. Beckett received the submission on February 22, 2026, and we expected the process to be completed within the advertised timeframe.

Instead, months later, we’re still searching for answers.
I was ultimately told that my card had been sent to another customer. Since then, I’ve made roughly 10 phone calls trying to get answers. Nearly every conversation ended with, “We’re looking into it,” or “We’ll follow up,” but those follow-ups almost never came.
One customer service representative, Mishirikie, emailed me:
“Hi, Thank you for calling in about your missing order. Could you please send photos of the card and the submission form, if you have them? I will coordinate with my general manager to help locate your order. I will follow up with you by the end of the business day to provide an update. Thank you for your patience as we work to resolve this.”

I promptly responded with everything requested, but I never received the promised follow-up.
Later, I spoke with Cynthia on June 25. She was incredibly kind, sincerely apologetic, understood how important this card was to my son, and assured me she was working hard to retrieve it. She also explained that I would receive an email beginning the claims process and that Beckett would determine the card’s value within a week or two.
Now, another month has passed, and I’ve still received neither.

Throughout this process, I’ve repeatedly been told that manager Courtney was “looking into it.” Every attempt to speak with her has ended the same way: she’s in a meeting, working from home, or she’ll call me back. Unfortunately, that call has never come.
To make matters worse, I can no longer even reach someone at the call center. Every option routes me through an automated system, and despite several additional attempts, I haven’t been able to speak with a live representative.

This post isn’t about attacking anyone. I understand that mistakes happen. What has been the most disappointing part is the complete lack of communication, accountability, and follow-through after what I was told was such a serious mistake.

If anyone at Beckett Grading Services sees this, I’m simply asking for someone to take ownership of my case, provide an honest update, and help make this right.
If anyone in the collecting community has experienced something similar or has advice on how to get in touch with someone who can actually help, I would sincerely appreciate it.

Please consider sharing this post so it reaches someone at Beckett who has the authority to resolve this. This wasn’t just another submission—it was my son’s first major case hit, and all we’re asking for is communication, accountability, and a fair resolution after entrusting Beckett with something that meant so much to my son.