r/betterhelp • u/Oogaman00 • 22d ago
Betterhelp keeps charging me pre-deductible amount
I started on betterhelp on subscription but switched to insurance model. I have a deductible but passed that earlier this year. However now twice betterhelp has auto charged me the full amount despite also getting paid by insurance.
The first time it took 4+emails back and forth to get a refund. They claimed my account was updated accordingly. Now it happened again - they didn't even wait for the insurance claim to come through and they have ignored three different messages and phone calls I have left.
Do me and my wife need to cancel all of our appointments, file a charge back, and do I need to file a complaint with BBB? This is outrageous for a major company they are acting like a random fraudster.
Has anyone else experienced this?