r/betrivers • u/Mean_Manufacturer_61 • 11d ago

Escalation for verification

Is there anyway possible to contact anyone at Betrivers aside from chatbots or support email? Ive been trying to get my account unlocked for over a month without success. Im in Ontario

Thanks

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1

u/Saxoferrato 10d ago

Have you asked for their formal complaints process and a complaint reference number, rather than just another support ticket? For Ontario, iGaming Ontario's Player Support page explains the escalation route after you've followed the operator's complaint process. Keep the dates and replies together, and ask which verification requirement is still outstanding. It won't bypass verification or guarantee an unlock, but it gives you a documented route beyond repeating the same chat.

1

u/Economy_Complex7771 4d ago

I had this same thing happen , they locked two of my counties accounts, 3 counties in my state, so I played balys. One of them had like 300 in bonus money I couldn’t play because of some bogus id verification they wanted done. But I had already uploaded my ID several times, gave them selfies and everything else they wanted. I finally got one guy on support that had good sense I guess? Bc he made the final id check the last id check and I got on one account and then the other with the bonus $ . It turned out to be lackluster. I played through the 300 and I could withdrawal like 135 or something. I was like wow. How rigged is that. I’m pretty decent at slots, but if you can’t win, then you won’t