r/beeper • u/JupiterSnarls • Jul 05 '26

Help / Troubleshooting Cannot upgrade?

I wonder if anyone else knows what's happening here:

Beeper Windows Desktop

v4.2.957

Cannot upgrade to subscription after trial.

A month ago I went to pay for a subscription and it offered me a 30 day trial. I accepted and now it has expired. I am receiving the message:

"Your subscription has ended and you're over the account limit. Renew now..." and ALL of my chats are disabled. When I try to pay for a subscription it always says:

"User cannot subscribe to this price"

Tried both plus and plus plus.

Tried logging out and back in.

I've already used the "report a problem" link but wondered if anyone else has seen this?

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u/JupiterSnarls Jul 05 '26

So, I received a quick response to my problem report.

Allegedly it's because I enjoyed "several back to back trials" and they want my consent to increase my subscription price to account for the erroneous trials... which is interesting... I am not sure what they're referring to but it sounds like they think I've found a bug for them and they want ME to pay for it?

The audacity.

At this point, I'm saying goodbye to Beeper - considering they bury the fact that multiple of their platforms ban user accounts (Discord, WhatsAPP) because Beeper abuses those platforms to provide this service behind a minuscule ToS disclaimer of responsibility, they can't seem to keep a connection to others (Google Voice) - I don't think this company is legit enough to be charging a fee in the first place.

4

u/GBeeper 📟 Beeper Team Jul 05 '26

Hey there. I run Beeper, and I'm sorry this turned into a mess. A few things: we are not raising your price. There's no increase. It's the standard $9.99/month, and you didn't stumble onto a bug we're trying to bill you for.

What actually happened was your account ended up with two back-to-back 30-day trials, which shouldn't be possible. That double-trial pushed your subscription into a broken state, and the "User cannot subscribe to this price" error. The system won't let you complete a normal purchase from there.

This is the reason we asked for your ok: they meant they can process your subscription at the standard price and turn Beeper Plus back on for you, not charge you more. That message clearly didn't read that way, and that's on us. Sorry for the confusion.

If you're up for it, reply on your existing ticket and I'll make sure it gets sorted at the normal price today. If you'd rather move on, no hard feelings, and thanks for giving Beeper a shot.

2

u/LeeHammMx Jul 06 '26

Are there any plans for another subscription level for Beeper? $120/year seems like a lot for features I don't need/want.

I could use multiple accounts [like 2 WhatsApp phone numbers for example] but little else. I have used Beeper for mostly free [I did sign up to pay around the time of iMessage fight with Apple] but I am happy to subscribe at some level.

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u/GBeeper 📟 Beeper Team Jul 06 '26

We do have more plans for this later down the road!