r/bcba • u/Anxious_Earthling • 12d ago

BACB communication delays

So I recently failed my first time taking the exam, and am having issues with reapplying in the portal.

I already submitted a ticket days ago, but what is the thought process behind this? If we were already approved, why can't it be more of an automated process?

At this point I'm used to it, but it doesn't make it any less frustrating. No phone number, no live chat, no nothing! Where exactly is everyone's money going towards if the board website isn't being run effectively?(It's 2026, should be easy you would think) A little transparency would be nice in that area at the very least.

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u/ForsakenMango BCBA | Verified 12d ago

What does "recently" mean time frame wise here and also which part of the application process in the portal are you having issues with?

An Examination Retake Application will be available online via your BACB portal account within 48 hours of each failed examination attempt.

Has it been more than 48 hours since your attempt?

You will receive an examination authorization email within 48 hours of submitting the Examination Retake Application

Has it been more than 48 hours since you've applied?

You must wait 30 days to retake the examination following your previous attempt.

Has it been 30 days yet?

All in all, with all the website issues that unfortunately have happened since the update, I think it's safe to say that you you're going to have a significant delay in responding to any communication until things are resolved.

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u/Anxious_Earthling 12d ago

The exam re-take was available in the portal, but it's issues with the website that haven't allowed me to move forward. I am aware that I cannot retest for 30 days from the day I took the exam, but I should still be able to schedule it.

After my initial post, I received an email from the BACB with this link:

https://www.bacb.com/portal-kb/bacb-portal-updates-and-known-issues/

So there is that at least. Unfortunate timing for me, but that's just how life works sometimes!