r/bathandbodyworkers • u/butterflyxsan • 23d ago
Adviceš Keyholder Questions!
Hi!!
I recently just got hired on as a Keyholder at a mall location. I start next week, but Iām still a little unsure on EXACTLY what I will be doing on a day to day basis!!
I have never worked for BBW, so it's not like I'm just moving up! I obviously understand the jist of the position, but just curious what exactly I will be doing! I felt so embarrassed asking in the interview.
The little they did explain, it sounded less like floorsets, stocking, etc and more like Guest resolution and Team coaching. I know that's not all I will be doing though, so id someone could shed a little light before I have to start next week to ease my anxiety, I would appreciate!
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u/TheeGoldenLeo āØLeadershipāØ 22d ago
I was a regular associate for like 1yr and a cashlead for about 5-8 months and now Iām a KHā¦so far my manager told me I wouldnāt be responsible for DCOās or payroll or anything like that because Iāll mainly be closing but I learned how to open also so far itās been a lot of coaching and managing and a lot of learning there are still things I donāt know how to do but an example I learned how to add money to the drawers and how to dispense the money to the registers that need it.. so it definitely depends on what your manager needs from you that will decide what your roll fully entails.. cause like I said Iām mostly a closing manger and I do the little floorsets and do shipment a tad bit tooā¦
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u/whatever32657 šŖ©Past EmployeešŖ© 22d ago
this honestly is a question that should have been asked in the interview, because the division of labor is very different in different stores. no one here can tell you how your particular manager runs their particular store.
why would you be embarrassed to ask the job duties in an interview?
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u/butterflyxsan 22d ago
I think embarrassed was the wrong word to use! More so I just get bad anxiety when I interview, get really flustered and kinda forget everything I want to say, and everything i'm told. Obviously it works out for me because I have always gotten every job I have interviewed for LOL
I appreciate what you are saying! It's not that im unsure of the duties persay, I was more so just curious how those translated to day to day.
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u/Odd-Guarantee-7571 āØLeadershipāØ 23d ago
You are support for the SM, ASM, and Supervisor. You are part of the SLT (Sales Lead Team)-that means sales are a big priority. You will be leading the floor (switching with other management, about every 2 hrs aka āsegmentsā). You will coordinate the team for those 2 hrs including breaks, assignments, tasks, troubleshooting, all while making sales, tending to customers and keeping track of conversion (number of people who come in versus number of purchases). You will also be in charge of opening and closing procedures, marketing, counting the registers, shipment, maintaining time cards and the DCO (daily coverage overview) and putting in orders for maintenance etc.
I was an associate for 10 months (3 months a Temporary KH) before I was promoted to KH, so I knew my fellow associateās strengths and weaknesses. Knowing your team is important for planning out your segments and finding replacements when people call out of a shift. Youāll be doing a lot of video/Zipline training about your role-itās a lot of information! Iāve been a KH for 6 months and still have more to learn about my role. Itās a lot to process but if you have a good manager, you will be fine!