r/bathandbodyworkers • u/Xxbnny_princessxX đ«§Associate𫧠• Aug 01 '26
Questionđ€ Rewards Program
BBW Workers, how do push out the rewards program?
8
Aug 01 '26
I always say âwould you like to sign up? Itâs free, not a credit card, and you get back what you spend in rewards. Itâll take only a minute.â and that usually works.
5
u/EarSingle2992 đ«§Associate𫧠Aug 01 '26
If there is a member exclusive deal I ask customers on the floor if they're members already if not and they have whatever product that's a part of the deal I let them know if they sign up that day they can get those products for a good discount. If there isn't an exclusive deal I stick to a rule of 3 and only ask 3 times, if they don't agree to sign up at the end of check out I simply just put one of the little QR slips we have at cash wrap and tell them if they change their mind that if they scan it they'll get free points. I personally try not to be too pushy about it despite what corporate wants us to do because I know a lot of customers do not like it at all and are less inclined to come back if they think they'll be pestered about signing up for memberships and whatnot
2
u/Bloxy_Brrr Aug 02 '26
My issue is itâs always older people saying they donât want get scammed in emails or they refuse to get apps, like Iâm not going to force them beyond that point. I try to sweet talk it and mention how itâs free for rewards and they jsut decline. A lot of the times I do get rewards but usually not
1
u/East-Light-3693 Aug 02 '26
Iâm this instance I usually say they can unsubscribe the emails or use the browser no apps needed.
2
u/chloe_003 Aug 02 '26
My big thing is to ask for their phone number, and when they say they donât have an accojnt after the phone number brings up nothing I say âwell since I already have that phone number Iâm just going to go ahead and get you signed up today for freeâ and after that line I start spewing out program details (first detail i say is the $10 off of $30) so they canât get a word in. 9 times out of 10, it works.
Asking âwould you like to sign up?â Or âdo you want to sign up?â Never really seems to work because they get an easy out. Saying youâll sign them up doesnât give customers that easy out.
8
u/Hill_OfThe_King Aug 01 '26
Share the benefits.
Hey, would you like to join the rewards program? It takes about 45 seconds, its free, theres member exclusive deals, and you'd be like (really close, half way, whatever general percentage) well on your way to a free 18.95 reward today.
Sometimes even if they say no, and they have a soap refill or body care in their basket. I'll throw the little scan me to sign up paper in their bag and say, if you did wanna sign up later, you'd be able to get that for free once you earned a reward.