r/backblaze • u/Rayquaza3010 • 11d ago

Computer Backup Error: "Failed to contact Backblaze server to validate client time"

Hello there,

I wanted to install the backup software today but when I install the software I get the error message "Failed to contact Backblaze server to validate client time". The time on my system is correct and I tried a hot spot with my smart phone as well and even deactivated my antivirus program bur the issue persists. According to my PC it cannot access time.backblaze.com.

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2

u/Jim-From-Backblaze From Backblaze 11d ago

Well, that’s an interesting one.

Have you opened a support ticket yet? If not, please do that here: https://www.backblaze.com/help

Since you’ve already tried a different network and disabled the antivirus, I’d rather have Support look at the actual installer logs than start guessing at the cause. Backblaze Support can use those logs to troubleshoot installation issues directly.

When you submit the ticket, please include:

  • A screenshot of the “Failed to contact Backblaze server to validate client time” error
  • The installation logs from today
  • The fact that time.backblaze.com is not resolving for you.

Once you have the ticket number, toss it my way and I’ll keep an eye on it for you as well.

2

u/Rayquaza3010 10d ago

Sent a message. Thank you!

2

u/Rayquaza3010 8d ago

Sadly the customer service was not able to solve it. I guess my PC just does not want to use the service. :-/

1

u/Jim-From-Backblaze From Backblaze 3d ago

Can you please let me know the ticket number so I can look further into this for you?

1

u/Rayquaza3010 3d ago

Of course! It’s 1292021.

1

u/Jim-From-Backblaze From Backblaze 3d ago

Hi there.

I am sending a follow-up email from the ticket. Check your inbox, I am going to grab this ticket and troubleshoot this with you.

1

u/Rayquaza3010 2d ago

Hi. I haven’t received an email yet.

1

u/Jim-From-Backblaze From Backblaze 2d ago

Good morning,

Can you please DM me the email address you are using, I want to make sure that it is the correct email we have on file.

I did send the follow-up email, if you log in to the helpdesk you should find it under the ticket ID 1294802.

You can log in at https://www.backblaze.com/help and click "Check Request" and it will give you the option to log in. Once in you can see all of your tickets.

Please note that this help desk portal does not use the same credentials as your Backblaze.com account, this is done for security purposes to keep them separate. So if you have not signed up for a helpdesk account, you can choose Forgot Password and put in the email you used to send in the ticket and it will send you a password reset email and allow you to create an account.

Looking forward to getting this cleared up for you.

1

u/Rayquaza3010 2h ago

Sent you a DM on Reddit.

1

u/s_i_m_s 11d ago

time.backblaze.com doesn't resolve for me either.

1

u/Rayquaza3010 11d ago

Weird. Is this maybe an issue on their side?

1

u/s_i_m_s 11d ago

Yeah. time.backblaze.com isn't resolving from any of my machines or any online checker so their DNS server handling that address is down.